Company:
Planet Fitness
Location: Concord
Closing Date: 19/10/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Concord3375 Port Chicago Hwy, Concord, CA 94520-1680, United States of America
Pay : $16.25 - $16.50
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Essential Functions/Key Responsibilities:
- Lead by example with involvement in all member services and related activities:
o Maintain a welcoming atmosphere for all members, prospective members and guests, and ensure staff follows superior customer service guidelines.
o Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
o Answer phones in a friendly manner and assist callers with a variety of questions.
o Check members into the system, provide tours and sign up new members, log amenities and communicate updates or events to members and guests.
o Facilitate all member requests and help to resolve any member issues and questions.
o Ensure member first impressions are to expectation inclusive of the lobby, front desk and retail.
o Ensure staff is providing exceptional customer service at all times. - Providing Member Service Representatives leadership:
o Assist in training and developing a high performing staff consisting of Member Service Representatives working overnight.
o Assist in supervising staff to ensure that all shifts are regularly covered.
o Partner with Club Management to resolve employee issues or concerns.
o Work with club and property management teams to ensure safety and security of the building.
o Execute new initiatives and communicate all relevant directives and tasks.
o Provide backup support as needed for any employee who is absent for overnight shift. - Overseeing cleanliness of the club:
o Keep the front desk area and lobby clean and orderly.
o Oversee all deep cleaning of club nightly inclusive of both locker rooms, under equipment and off-stage areas.
o Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights. - Complete all administrative responsibilities:
o Order supplies using the specific budget based on club requirements.
o Track various statistics and reports on a weekly, monthly, and annual basis.
o Conduct signage audits from promotional signage to club signage.
o Responsible for nightly register closeout and preparing deposit for Club Manager.
o Clear outstanding memberships, billing issues and membership issues.
o Conduct detailed walk of club to enter or update all issues into tracking system inclusive of equipment, facilities, and IT.
o Complete quarterly inventory.
o Thorough communication to the day shift to ensure an effective handoff of progress and awareness of facility or member escalations that happened overnight.
o Other duties as assigned based on club needs.
Skills & Qualifications:
- Must be 18 years of age or older; high school diploma/GED equivalent required.
- One year of customer service experience, preferably in a similar gym or retail environment.
- Current CPR Certification preferred.
- Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
- Solid supervisory, diplomacy and listening skills.
- Strong customer service and problem resolution skills.
- Proven ability to handle multiple tasks and differing priorities in a constantly changing and demanding environment using excellent organizational, communication, and scheduling skills.
- Ability to work independently as well as part of a team.
- Ability to work a flexible schedule including nights, weekends and the occasional day shift.
- Hard working, enthusiastic, energetic, and a passion for health and fitness!
Physical Demands:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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Planet Fitness