OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive!
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
Under supervision of the Professional Services Director, this role will be responsible for leading and managing assigned staff to ensure that the projects within their portfolio are deployed on-time, on-budget, and with high customer satisfaction by working with the project team to accurately forecast their projects. In addition, this role will be responsible for the training and development of assigned staff.
Responsibilities:
- Lead and oversee a team that can consist of Data Solutions Engineers, Implementation Consultants, and other job roles as assigned at OpenGov throughout their career journey, including recruitment, coaching, mentoring, and performance management.
- Participate in the development and implementation of strategic plans.
- Manage an implementation project portfolio, including intricate technical deployments, and support portfolio management for team members operating within a specific product domain.
- Identify early signs of project and customer risks, develop suitable risk response strategies, and visit customer sites to maintain relationships and project progress.
- Conduct portfolio forecasting, monitor budget health and project delivery, collaborate with leadership to ensure team skills meet business needs, and analyze trends impacting project efficiency.
- Schedule projects, plan resources, manage impacts on staffing, utilize metrics, and report effectively.
- Obtain a solid understanding of product requirements and customer problems.
- Maintain a utilization target on each project to help ensure a successful and consistent project deployment.
- Support complex customer implementations involving multiple product suites.
- Assist clients with developing and executing testing plans and procedures.
- Apply extensive business knowledge to tackle significant project issues, contribute to project management methodology development, innovate in a dynamic environment, and ensure that project managers and consultants possess essential skills for successful customer deployments.
- Establish control over project delivery internally and externally during escalations, participate in the sales process, and support the creation and approval of Statements of Work and Change Orders.
- Support cross-functional internal initiatives across the sales, product management and engineering organizations.
- Participate in planning, estimation and providing inputs on required development tasks.
- Provide leadership and guidance to customers on best practices and use cases to support a variety of business needs.
- Develop implementation approaches aligned to professional services methodology, business process documentation, and best practice training material.
- Deploy solutions using programming skills and abilities in SQL.
- Build intensive data acquisition and integration solutions in line with business requirements and optimize data integration platforms.
- Identify, debug and resolve errors, provide support, and develop procedures to navigate complex system overlaps and advise on system errors or architecture issues.
- Drive data quality through code reviews, best practice enforcement and coaching.
- Demonstrate mastery of your domain and the impact of your work, as a result of your years of quality experience in the field, with hands-on work and proven results.
Requirements and Preferred Experience:
- Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above task; Prior experience in a people management role is highly desirable.
- Minimum of 3 years of experience in professional services engineering in a technical data solution role.
- 5+ years of hands-on experience in writing complex, highly-optimized SQL queries across large data sets.
- Experience with integrations, ETL, API management, and writing complex SQL queries.
- Strong willingness to stay updated on best practices by monitoring new technologies and strategies for ETL.
- Proven leadership skills to foster team culture, accountability, and growth; ability to provide technical leadership and run Agile & Scrum methodologies.
- Adeptness at writing actionable bug reports using software like Jira.
- Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.
- Have a deep understanding of the entire application lifecycle, web services and related databases.
- Highly organized, motivated, and results-driven with strong people and time management skills.
- Ability to learn new domains, products, and project delivery efficiently; adapt to evolving products and address customer needs.
- Proficient in analytical thinking, process analysis, and innovative thinking; ability to articulate process logic and architecture.
- Strong focus on customer satisfaction and business development.
- High standards of excellence in work product with strong attention to detail.
- Experience with government budgeting, finance solutions, procurement, permitting, licensing, asset management, or related fields.
- Excellent written and oral communication skills with a demonstrated ability to work with cross-functional teams.
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
What makes OpenGov unique
Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
Growth: Record breaking growth with 1,800+ governments (and counting) using our products.
Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award.
Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!
Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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