Eligibility Worker I

Company:  County of San Bernardino, CA
Location: San Bernardino
Closing Date: 26/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary : $39,852.80 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 24-05110-01
Department: Human Services - Transitional Assistance
Opening Date: 02/24/2024
The Job
It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. Future emails may come from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD ( ).
The Transitional Assistance Department (TAD) is recruiting for the position of Eligibility Worker (EW) I to work in a fast-paced environment utilizing an automated system to determine eligibility for grants and public assistance programs such as cash aid, CalFresh, Medi-Cal, etc. Through interactive interviewing and fact gathering, EWs elicit and review financial information, interpret and explain program regulations, determine initial and continuing eligibility for public assistance, and make appropriate referrals to community resources.
Incumbents in the class of Eligibility Worker I are eligible for promotion to Eligibility Worker II after successful completion of required nine (9) month training program (in-class and on-the-job) and satisfactory performance evaluations. Employees must qualify for promotion within twelve (12) months or be terminated.
Job Classification Hourly Range Monthly Range Yearly Range $19.16-$23.84 $3,321.07-$4,132.27 $39,852.80-$49,587.20 $21.09-$28.98 $3,655.60-$5,023.20 $43,867.20-$60.278.40
For more information regarding job duties, refer to the job description.
This excellent opportunity for career growth, also offers a lucrative compensation and benefits package.
CONDITIONS OF EMPLOYMENT/PROMOTION
Promotion: Incumbents participate in a paid twelve (12) week training program conducted in San Bernardino or Victorville (if needed). Incumbents in the class of Eligibility Worker I are eligible for promotion to Eligibility Worker II (starting at $3,584.53 monthly) after successful completion of required nine (9) month training program (in-class and on-the-job) and satisfactory performance evaluations. Employees must qualify for promotion within twelve (12) months or be terminated.
Travel: Travel throughout the County may be required. Employees will be required to make provisions for transportation. At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Pre-Employment Process: Applicants must successfully pass the pre-employment process, which may include fingerprinting, credit check, and/or medical exam, prior to appointment.
Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Applicants must meet one of the following options:
Option 1
Experience:Two (2) years of full-time experience interviewing and gathering financial, family, or personal information from the public over the phone or in-person. Experience must include computer usage.
Option 2
Experience: One (1) year of full-time experience interviewing and gathering financial, family, or personal information from the public over the phone or in-person. Experience must include computer usage.
-AND-
Education: Fifteen (15) semester (23 quarter) units of completed college coursework in behavioral/social science or public/business administration. A copy of transcripts from an accredited institution indicating completed college coursework must be attached to the online application.
Option 3
Education: Thirty (30) semester (45 quarter) units of completed college coursework in behavioral/social science or business/public administration. A copy of transcripts indicating completed college coursework must be attached to the online application.
Option 4
Education: Completion of an Associate's degree or higher in any field. A copy of the degree or transcripts indicating the degree must be attached to the online application.
Option 5
Certification: Completion of the "Case Management in the Public Sector Certificate" from San Bernardino Valley College or Certificate of Completion from the SBC Career PathBuilder Program. A copy of the certificate or transcripts indicating the certificate must be attached to the online application.
Option 6
Experience: Six (6) months of full-time experience working as a Public Service Employee (PSE) with the Transitional Assistance Department (TAD).
Note: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
Desired Qualifications
The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. Call center/customer service center skills are also desired. Bilingual skills are highly desirable. Positions assigned to bilingual caseloads may be eligible to receive additional compensation for verbal and written translation skills. Bilingual test will be required.
Selection Process
Application Procedure:
(NOTE: There is a six (6) month waiting period to re-apply for the same job classification (title and level)
Complete and submit the online employment application and supplemental questionnaire (Resumes will not be accepted in lieu of the application and/or supplemental questionnaires) as soon as possible as this recruitment may close at any time .
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
There will be an online assessment of knowledge and skills which may consist of the following areas:
  • Computer Usage
  • Social Service Policies
  • Work Simulation
  • Numerical Computations
  • Interpersonal Skills
Spanish Bilingual Exam: Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies.
Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.
All communications regarding the remainder of the selection process will be via email or text message. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD ( ). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings.
If you require technical assistance , please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
INSTRUCTIONS: The information on the Application and your responses to the following supplemental questions will be used in a determination of qualifications. Detailed responses should be provided for each question in order to ensure qualifications and skills are properly considered (do not refer to a resume). Each response must include the name of your employer(s), dates of employment where you performed the duty, and the title of your position(s). Employers listed on this questionnaire must also be listed on the work experience section of your application.
  • I have read and understand the above statement.

02
Current San Bernardino County Employment Status: If you are currently employed by San Bernardino County, indicate your current position type.
  • Regular
  • Intern
  • Contract
  • Extra-Help
  • Recurrent
  • Public Service Employee (PSE)
  • CalWORKs Subsidized Employment Program Employee (WEX)
  • I am employed by a Temporary Employment Agency.
  • I am not currently employed by San Bernardino County.

03
EDUCATION: Indicate the highest level of education you have COMPLETED.
  • Master's Degree
  • Bachelor's Degree
  • Associate's Degree
  • Thirty (30) semester (45 quarter) or more units of college coursework
  • Less than thirty (30) semester (45 quarter) units of college coursework
  • Case Management in the Public Sector Certificate from San Bernardino Valley College or Certificate of Completion from the SBC Career PathBuilder Program
  • None of the above

04
ATTACHMENTS: I have attached a copy of my transcript, degree and/or certificate to my online application.
  • Yes
  • No

05
COURSEWORK: If you did not attach your transcript, degree or certificate to the online application, provide your transcript, degree or certificate information here.List school, course title and section number, and number of units (semester or quarter) earned.Ex. CSUSB, Psychology 100, 4 qtr units. If you possess a completed Associate's Degree or higher, indicate the degree and major.
06
QUALIFYING: Check the experience or educational requirement under which you are applying:
  • Option 1: Two (2) years of full-time experience interviewing and gathering financial, family or personal information from the public over the phone or in-person. Experience must include computer usage.
  • Option 2: One (1) year of full-time experience interviewing and gathering financial, family or personal information from the public over the phone or in-person AND 15 semester (23 quarter) units of completed college coursework in behavioral/social science or business/public administration. Experience must include computer usage.
  • Option 3: Thirty (30) semester (45 quarter) units of completed college coursework in behavioral/social science or business/public administration.
  • Option 4: Completion of an Associate's degree or higher in any field.
  • Option 5: Completion of the "Case Management in the Public Sector Certificate" from San Bernardino Valley College or Certificate of Completion from the SBC Career PathBuilder Program.
  • Option 6: Experience: Six (6) months of full-time experience working as a Public Service Employee (PSE) with the Transitional Assistance Department (TAD).
  • None of the above.

07
EXPERIENCE: If you are applying under Option 1 or 2 , indicate your full-time experience working in a setting where financial, family, or personal information was elicited from the public through phone or in-person. Include the name of your employer(s), dates of employment, position title(s) and duties performed.Example: Walla Walla General Hospital, 7/2012 - 12/2015, Front Desk Receptionist, answered incoming calls and handled walk-in patients, collected personal information such as name, address, date of birth, insurance coverage, and reason for visit.
08
COMPUTER APPLICATIONS: Provide the months/years of experience, skill level (beginner, intermediate, advanced), and tasks completed using each of the following:
  • Word
  • Excel
  • Access
  • Power Point
  • Publisher
  • Outlook
Example: Word, 5 years, Intermediate, letters, reports, memos at work
09
Call Center/Customer Service Center Experience: Briefly describe your call center or customer service center experience. Include dates and employer(s) name where experience was obtained and the number of calls per day.If none, indicate N/A
10
GEOGRAPHIC AVAILABILITY: Indicate where you are willing to accept a job. It is to your advantage to make three choices. Job offers will be made in the order of your preference. Failure to accept a job in a location selected will result in removal from the eligibility list. Newly hired Eligibility Workers should expect to remain in the location for at least one year.
It is your responsibility to keep Human Resources informed of any changes to your address, phone number and availability status.
My first choice is:
(Check ONE only.)
  • Ontario/Rancho Cucamonga
  • San Bernardino/Colton/Redlands
  • Fontana/Rialto
  • Yucaipa
  • Twentynine Palms/Yucca Valley
  • Victorville/Hesperia/Adelanto/Apple Valley
  • Barstow
  • Needles

11
GEOGRAPHIC AVAILABILITY: My second choice is: (Check ONE only.)
  • Ontario/Rancho Cucamonga
  • San Bernardino/Colton/Redlands
  • Fontana/Rialto
  • Yucaipa
  • Twentynine Palms/Yucca Valley
  • Victorville/Hesperia/Adelanto/Apple Valley
  • Barstow
  • Needles
  • None of the above

12
GEOGRAPHIC AVAILABILITY: My third choice is: (Check ONE only.)
  • Ontario/Rancho Cucamonga
  • San Bernardino/Colton/Redlands
  • Fontana/Rialto
  • Yucaipa
  • Twentynine Palms/Yucca Valley
  • Victorville/Hesperia/Adelanto/Apple Valley
  • Barstow
  • Needles
  • None of the above

13
Applicant Acknowledgement - Notification via email and text message: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email and/or text message. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
  • I acknowledge that I have read, understood, and agree to the above.

14
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD ( ). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
  • I understand
15
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
  • I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question
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