Call Center Customer Service Rep (Hybrid) - FlexStaff TEMP
Responsibilities
- Handles 30-50 inbound and outbound calls each day in a high-volume, fast-paced environment
- Documents customer inquiries, issues, transactions, and other relevant information into Salesforce application
- Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines
- Demonstrates critical thinking when assisting patients
- Ability to multitask multiple computer applications while speaking with a patient
- Performs related duties, as required
Qualifications
- High School Diploma, required
- Associate Degree, preferred
- Minimum of one (1) year customer service experience, required. Experience in the healthcare industry, preferred
- Excellent communication and problem resolution skills, required
- Excellent customer service telephone skills; ability to listen attentively and speak clearly in a pleasant, professional manner, required
- Excellent organization, tracking, and follow-up skills, required
Position requires several weeks of onsite training in Melville. Candidates must have the ability to commute to the office as needed.
Schedule: 3 Days/Week 9:00 am - 5:00 pm...
Company information:
Northwell Health is New York State’s largest healthcare provider and private employer, with 20+ hospitals, 890+ outpatient facilities, and more than 18,500 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 83,000 employees — 18,900 nurses and 4,900 employed doctors, including members of Northwell Health Physician Partners — are working to change healthcare for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, Twitter, Instagram, and LinkedIn. Interested in a career at Northwell Health? Visit here and explore our many opportunities.
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