Analyst

Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.
Title: Analyst
Work Location: New Hudson, MI, 48165
Duration: 12 Months
Job Type: Contract
Work Type: Hybrid
Dept: Plastic Card Services
Engagement Description:
SUMMARY

• Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist and support in the planning, coordinating, developing and implementing of approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls, and performance.

• Analyse, process and/or expedite operational transactions; this may include timely resolution of problems.

• Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.

• Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project objectives.

• Utilize and maintain available corporate production and reporting systems; produce routine and non-routine reports, presentations, letters communications and graphics.

• Assist personnel (both internal and external) by answering questions, supplying information and training.

• Represent department and division as requested on work groups and special assignments.

• Develop and maintain an effective working relationship with customers or partners.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree in related field preferred.

• Two (2) to five (5) years experience in related field is required.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

OTHER SKILLS AND ABILITIES

• Demonstrated knowledge/competency in the following areas:

• Claims or inquiry processing experience preferred.

• Analytical experience.

• Ability to produce statistical information from conceptual needs.

• Working with PC application and/or mainframe systems preferred.

• Effective verbal and written communication skills

• Ability to lead and contribute to process improvement programs.

• Excellent interpersonal skills necessary to interact with all levels of all personnel.

• Other related skills and/or abilities may be required to perform this job.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized
  situations.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit and talk or hear.

• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

• The employee must occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually very quiet.

ADDITIONAL INFORMATION

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

• They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• This job description does not constitute a contract for employment

TekWissen® Group is an equal opportunity employer supporting workforce diversity.