Analyst

Company:  Tekwissen
Location: New Hudson
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.
Title: Analyst
Work Location: New Hudson, MI, 48165
Duration: 12 Months
Job Type: Contract
Work Type: Hybrid
Dept: Plastic Card Services
Engagement Description:
SUMMARY
  • Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Assist and support in the planning, coordinating, developing and implementing of approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls, and performance.
  • Analyse, process and/or expedite operational transactions; this may include timely resolution of problems.
  • Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
  • Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project objectives.
  • Utilize and maintain available corporate production and reporting systems; produce routine and non-routine reports, presentations, letters communications and graphics.
  • Assist personnel (both internal and external) by answering questions, supplying information and training.
  • Represent department and division as requested on work groups and special assignments.
  • Develop and maintain an effective working relationship with customers or partners.

EDUCATION AND/OR EXPERIENCE
  • Bachelor's Degree in related field preferred.
  • Two (2) to five (5) years experience in related field is required.

QUALIFICATIONS
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
OTHER SKILLS AND ABILITIES
  • Demonstrated knowledge/competency in the following areas:
  • Claims or inquiry processing experience preferred.
  • Analytical experience.
  • Ability to produce statistical information from conceptual needs.
  • Working with PC application and/or mainframe systems preferred.
  • Effective verbal and written communication skills
  • Ability to lead and contribute to process improvement programs.
  • Excellent interpersonal skills necessary to interact with all levels of all personnel.
  • Other related skills and/or abilities may be required to perform this job.
LANGUAGE SKILLS
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized
    situations.

PHYSICAL DEMANDS
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit and talk or hear.
  • The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually very quiet.
ADDITIONAL INFORMATION
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
  • They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • This job description does not constitute a contract for employment

TekWissen® Group is an equal opportunity employer supporting workforce diversity.
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