Key Account Support Specialist

As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing the client annual review process. You will work closely with Key Account Managers (KAMs) to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning.

In this role, you will also actively manage and develop strategic annual plans for clients. You’re the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you’re the expert for the client(s) products, brands, SKUs, pricing, and promotional plans. You suggest strategic actions and guide client promo planning activities.

Responsibilities

1. Revenue Budget Achievement
2. Research and implement effective strategies for clients to meet business objectives, including revenue and market share objectives.
3. Make recommendations for how clients can achieve financial targets.
4. Analysis and Presentations
5. Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats.
6. Develop and conduct negotiations to maximize profitability and maintain positive relationships.
7. Build sales presentations for key clients and make client recommendations for customer presentations.
8. Client Key Performance Indicators Achievement
9. Analyze performance metrics of assigned clients and make recommendations for improvement.
10. Recommend ways to improve business margin for clients and recommend action plans.
11. Strategize on how to maximize marketing spend to achieve client’s financial goals.
12. Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset, and retail departments.
13. Data Systems & Reporting
14. Drive cross-collaboration among all other internal teams.
15. Analyze data reports to ensure financial performance meets forecasted targets.
16. Drive alignment across KAMs, highlighting key opportunities and challenges and suggesting resolutions to issues.

Supervisory Responsibilities

This position does not have supervisory responsibilities for direct reports but may delegate work of others and provide guidance, direction, and mentoring to indirect reports.

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience.

1-3+ Years of experience with grocery operations, including promotional planning activities; systems experience preferred.

Required Knowledge, Skills, and Abilities

• Excellent interpersonal and organizational skills.
• Working knowledge of syndicated data.
• Proficiency in Microsoft Excel.
• Intermediate or advanced computer skills.
• Strong written and verbal communication skills.
• Demonstrated ability to provide cross-functional leadership.
• Well-organized, detail-oriented, and able to handle a fast-paced work environment.
• Flexible and adaptable, able to change according to project or business environment changes.
• Ability to complete multiple duties with accuracy while shifting from one to another with frequent interruptions and competing deadlines.

Environmental & Physical Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer, and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law.

Job Locations US-IL-Chicago

Requisition ID 2024-434060

Position Type Full Time

Category Client Services/Account Management