Ann Inc - Desktop Support Technician

Hi
Hope you are doing well!
Actually, I reached you regarding job opportunity if you are interested then please share me your resume at
Position: Desktop Engineer
Location: Beachwood Ohio (Onsite)
Job Type: Fulltime
Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals