Global Marine Recovery Technical Lead - Claims
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Global Marine Recovery Technical Lead - Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
The role serves as the global marine recovery technical referral point for Global Marine claim team members as well as collaboration with regional claims leadership, Global Marine business leaders & other stakeholders to deliver a consistent, efficient and customer centric Marine Recovery proposition.
Key Responsibilities:
- Provide strong technical marine recovery support and leadership across Global Marine claim portfolio, aimed at ensuring the best possible recovery outcomes through technical excellence and Total Cost of Claim management.
- Act as the Global Marine Recovery coordinator for large claims, authorizing settlements and payments within granted authority and referring over authority claim decisions to appropriate senior claim leadership.
- Work closely with North America (NA) Marine Liability Claim manager to support development of bench strength across Global Marine Recovery to ensure appropriate skill sets to support both existing and future state claim portfolios.
- Support continuous review of existing best practice guidelines and claim adjustment procedures in conjunction with the NA Marine Liability Claim manager to facilitate the identification and subsequent implementation of enhancement delivery to ensure best practice in Global Marine Recovery.
- Develop AIG’s Global Marine Recovery thought leadership by supporting Claims colleagues in contributing to and participating in market seminars, programs & industry events.
- Contribute to the implementation of VBA, LRA and any future digital initiatives to improve operational efficiency.
- Support NA Marine Liability Claim manager in the identification and reporting of Global Marine Recovery trends, lessons learned & risk management opportunities and to share with relevant Global Marine stakeholders (to include Claims, Underwriting, Actuarial, Finance, Risk Management).
Reports to: North America Marine Liability Claim Manager
What you'll need to succeed:
- Strong technical Marine Recovery capability to manage and oversee AIG’s Global Marine Recovery portfolio.
- Demonstrate an established & proven reputation in Global Marine Recovery management.
- Ability to manage the total cost of Global Marine Recovery indemnity & expense.
- Identify, develop and implement process improvement and efficiency opportunities.
- Highly collaborative approach to influence a broad range of Global Marine stakeholders, customers and brokers / producers across multiple functions, geographies and cultures.
Ready to take your career to the next level? We would love to hear from you.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to
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