Inspector/Inspectress - Sands of Kahana

Join in on the fun! We are looking for an energetic, professional team player with excellent communication skills and a positive attitude to deliver great customer experience and support our mission to create memorable experiences for our guests.

Role

To maintain a high standard of cleanliness in guestrooms and service areas and provide support services for the resort’s housekeeping department.

Responsibilities

• Inspect section cleaned by assigned attendant using designated checklist.
• Follow all company policies and procedures.
• Follow all Housekeeping operating procedures.
• Maintain effective communication within all departments.
• Assume other authorities pertaining to the area of responsibility as delegated by the Assistant Executive Housekeeper/Executive Housekeeper.
• Assist the Executive Housekeeper in controlling and reducing department expenses (uniforms, supplies, damaged articles).
• Prioritize and delegate work assignments to housekeeping staff.
• Direct performance of assigned staff and follow up with corrections where needed.
• Ascertain staff training needs and provide such training.
• Motivate staff and maintain a cohesive team.
• Maintain proper inventory and security of housekeeping supplies.
• Ensure the security of any assigned area and lock all doors.
• Must be able to work with minimal supervision.
• Coordinate breaks for assigned staff.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Identify and act upon situations which compromise the department’s standards.
• Update area status after approving cleanliness and condition in accordance with departmental standards.
• Complete work orders for maintenance repairs. Follow up and inspect items requiring repairs.
• Evaluate employee performance levels and re-train as needed. Be aware of Resorts emergency and safety procedures.
• Conduct new hire training.
• Monitor and handle customer complaints by following the instant pacification procedures and ensuring customer satisfaction.
• Provide feedback on staff performance to the Manager.
• Report disciplinary problems to the Manager.
• Maintain a flexible work schedule.
• Follow all safety procedures.
• Perform all other job requests as assigned by management.
• Must be able to maintain mobility and work in varying temperatures (Indoors and Outdoors).
• Must have working knowledge of company radios/pagers.
• Complete all pertinent paperwork and logs.
• Must keep management apprised of status work assignments.

Requirements

• Must be detail-oriented.
• Must have good written and verbal communication skills in English.
• High school graduate.
• Must have at least one year of supervisory skills in housekeeping or a related field.

Work Posture Requirements

• Sitting: Occasionally
• Standing: Frequently
• Walking: Frequently
• Bending (from waist): Frequently
• Crouching (squat): Occasionally
• Kneeling: Occasionally
• Crawling: Rarely
• Climbing (stairs): Frequently
• Climbing (ladder): Rarely
• Twisting: Occasionally
• Reaching: Occasionally
• Wrist Motion: Occasionally

Carrying Requirements

• Items Carried: Supplies in all food and beverage outlets
• Distance: 20 ft.
• Times Per Day: Frequently
• Maximum Weight: 50 LBS

Moving/Lifting Requirements

• Items Moved/Lifted: Supplies in food and beverage outlets
• Times Per Day: Frequently
• Maximum Weight: 50 LBS

Moving/Lifting Levels/Heights

• Floor: Occasionally
• Knee: Occasionally
• Waist: Frequently
• Chest: Frequently
• Overhead: Occasionally

Push/Pull Requirements

• Item Name: Furniture Frequency: Occasionally
• Item Name: Vacuum Frequency: Occasionally
• Item Name: Utility Cart Frequency: Frequently

Environmental Conditions

• Inside/Outside: Yes
• Hot/Cold Temperatures: Yes
• Wet: Yes
• Noise: Yes
• Power Equipment: Yes
• Traffic Hazards: No
• Chemical Hazards: Yes
• Heights: No
• Dust: Yes
• Close Quarters: Yes
• Fumes/Odors: No

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

• No Budgetary Responsibility

EEO/Drug Free Workplace