JOB DESCRIPTIONPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :0%Process assigned tasks for retirement plan administrationTypical processing could include any of the following: indicative, enrollment, contribution, distribution or other necessary activity for Defined Benefits and Defined Contribution PlansTypical systems utilized could include FIS workflow software, FIS financial record keeping software, participant and sponsor facing websites and other business applications as necessaryConsistently meet or exceed target goals for SLA parameters of TAT, productivity, quality, etc.Communicate and follow-up with internal/ external customers via phone or email for assignmentsReview, research and provide feedback on discrepancies for assigned processesLearn complex ideas and processes and follow all related Standard Operating Procedures (SOP)Participate in team meetingsComplete and remain committed to ongoing training and developmentMust abide by all security requirements and must abide by FIS policies including attendance, compliance, etc.Minimum Qualifications0-1 year of Industry experience primarily in Retirement or Financial DomainAbility to understand, learn and follow detailed proceduresExcellent customer service and interpersonal skillsExcellent oral and written communication and articulation skillsProficiency with working on a computer and good keyboard skillsWorking knowledge of Microsoft Word and Excel is required and Microsoft Powerpoint is desirableStrong research and analytical skills and attention to detailWillingness to learn and perform additional tasksA positive attitude and the ability to work in a team environment and adapt to change is essentialMust be a self-starter with the ability to multi-task and meet deadlinesMust be dependable and flexible, with the ability to shifts and/ or overtime hours when necessaryDesired QualificationsFamiliarity with financial terminology. An understanding of the financial services industry will be an added advantage.Previous experience processing financial transactions (desirable)Previous experience working in a BPO environment (desirable)Moderate understanding of the OmniPlus and EXP AG applications (desirable)Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepassFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: self print_poster.pdfFor positions located in the US, the conditions below apply.If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly