Service Coordinator - Withdrawal Management

Job Description:
SCADD is seeking a compassionate full-time Service Coordinator at our Withdrawal Management location to promote engagement in treatment and facilitate an effective discharge plan whereby the individual successfully connects to the next level of care.
Essential Duties and Responsibilities include but are not limited to the following.

• Completes insurance verification and identifies payment resources, as well as assesses client eligibility for benefits.
• Depending upon the program, facilitates the medication self-administration process and ensures compliance with the protocol required by the assigned department.
• For programs without nursing departments, ensures that client medications are available and disposed of at the time of discharge according to the protocol required by the assigned department.
• Manages any medical, behavioral, emergency, or outside problems quickly and efficiently by helping keep the environment safe and notifying the proper authority as needed.
• Help answer the telephone, sort and distribute mail.
• Prepare weekly and monthly reports, as necessary.
• All employees are expected to participate in the orientation of new employees and the transfer of knowledge necessary for the performance of duties.

Education and/or Experience:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write effective and compelling correspondence to support position and/or recommendations. Ability to effectively present information in one-on-one and group situations to employees, vendors, partners, and stakeholders of the organization.
Bilingualism a Plus!
Full-Time Positions Offer:

• Medical, Dental, and Vision Insurance
• College Tuition Benefit Program
• Student Loan Debt Management Program
• 403 (B) Tax-Sheltered Savings Plan with Employer Match
• Up to 10% employer match after 12 months of hire for 403 (B)
• Life Insurance Plan
• Professional Development Education & Training
• Paid Vacation, Sick Days, Bereavement, & 11 Holidays
• Confidential and Free Employee Assistance
• Licensure Reimbursement
• Additional Employee Benefits offered through partnership with the CT Non-Profit Alliance.

SCADD's Culture:
At SCADD , we recognize that our employees are our biggest asset. Our multidisciplinary team is committed to helping individuals and families find their path to recovery.
SCADD offers a team-oriented and supportive environment where the client experience is our highest priority. Clients are treated with dignity and respect while receiving services to promote and maintain recovery after program completion. Our culture strives to deliver and maintain respect for the individual and we value the contributions made by our team for both our clients and the communities that we serve.
About the Agency:
The Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) has been providing quality treatment services to people seeking recovery since 1966. SCADD can provide a continuum of treatment services, licensed by the State of Connecticut, Department of Public Health.
We are an agency that believes in second chances and the ability of people to find recovery. Our empathetic, compassionate staff are dedicated to supporting people on their pathway to recovery. We provide High-Intensity Residential Treatment, Low-Intensity Residential treatment, Outpatient & Intensive Outpatient, Withdrawal Management, Medication Management, and Recovery Housing. SCADD's Recovery Housing facilities, Withdrawal Management facility, and Outpatient facility are funded and supported by The United Way of Southeastern Connecticut. Our empathetic, compassionate staff are dedicated to supporting people with addiction.
Recovery Friendly Workplace:
In 2024, SCADD was designated a Recovery Friendly Employer. Becoming a Recovery Friendly Workplace (RFW) means keeping your organization strong by keeping employees on the job, even as they recover from substance use. Being a Recovery Friendly Workplace (RFW) means reducing negative judgments and perceptions about workers experiencing or in recovery from SUD.
About the program:
SCADD's Withdrawal Management program is a medically monitored withdrawal management and evaluation program delivered by medical and nursing professionals and enhanced by skilled clinicians and technicians. The services are delivered under a defined set of physicians monitored protocols. Twenty-four-hour nursing observation, medical monitoring and treatment are available on site. Counseling and case management services are available on site seven days per week.
New Hire Orientation and Onboarding:
If selected for employment with The Southeastern Council on Alcoholism & Drug Dependence, Inc., newly hired employees will be required to attend a mandatory New Hire Orientation which will take place at our Administrative Offices located on 321 Main Street, in Norwich, CT.
SCADD is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or