Deposit Operations Specialist

Description

ABOUT US

Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

WHAT YOU’LL DO AT COASTAL

The Deposit Operations Specialist I will provide internal and external teams as well as Bank customers general support for processes and services within the Deposit Operations Department, including problem resolution. In this role, you’ll assist in processing Account Servicing, Item Processing, Compliance Processing, Legal Processing, Exception Processing, and New Account Review, as well as IRA/CD Processing. You’ll deliver the “Coastal Difference” through your top-notch customer service.

HOW YOU’LL DO IT

• Provide outstanding customer service to our internal partners and external customers.
• Provide general support and problem resolution to internal and external customers for issues related to Account Servicing and Exception Processing, Item Processing, Compliance Processing, Legal Processing, New Account Review, and IRA/CD Processing.
• Provide general customer support for deposit operations programs, including but not limited to FIS Horizon and Deposit Origination.
• Communicate effectively and promptly with customers, both external and internal.
• Provide general support and educate bank customers on each area housed in the Deposit Operations Department.
• Assist branch staff in resolving all issues related to Deposit Operations systems, services, and products.
• Review ATM deposits for potential fraud and missing/improper endorsements; communicate with branches on placing holds, as needed.
• Provide customer service following Coastal Community Bank’s Core Values.
• Adhere to all regulations and compliance policies.

WHAT YOU’LL BRING

• Maintain an understanding of all products and services offered.
• Knowledge in using various Windows-based programs, including Excel, Word, and Outlook.
• The ability to work within a team environment.
• Excellent interpersonal, verbal, and written communication skills.
• The ability to resolve problems and recognize appropriate escalation points and practices.
• The ability to successfully complete multiple tasks/projects and deadlines.

EDUCATION AND/OR EXPERIENCE

• High School diploma or general education degree (GED)
• At least one year of related experience and/or training preferred.
• Previous banking experience preferred.

HOW YOU’LL THRIVE AT COASTAL

Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee must:

• have the ability to sit for extended periods of time
• have the ability to stand for extended periods of time
• have the ability to perform repetitive finger, hand, and arm movement
• have the ability to use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
• view and read computer screen for extended periods
• occasionally stoop, kneel, crouch, or crawl
• occasionally lift or move up to 10 pounds

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.