Patient Access Representative I (Outpatient)

Job Description Summary
Provide administrative coverage at the front desk including monitoring the clinic appointment line to include scheduling appointments for clients from outside medical, hospital, correction systems.
Answer multiline telephones. Take payments from clients for clinical services. Complete client registration, and documentation. Schedule interpreters for clients. Retrieve billing charges.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC002342 CHSCorp - Outpatient Registration | (19458000)
Pay Rate Type
Hourly
Pay Grade
Health-20
Scheduled Weekly Hours
40
Work Shift
Job Description
Facilitates accurate and timely completion of registration and distributes all paperwork necessary for patient care. Works closely with physicians and nurses to provide optimal ambulatory health care.
Applies guest relations policies to patients, physicians and co-workers.
OBTAINS/CONFIRMS AND ENTERS/UPDATES DEMOGRAPHIC AND INSURANCE INFORMATION FOR ALL PATIENTS
• Consistently confirms, enters, and/or updates all required demographic data on patient and guarantor in registration system(s) on a daily basis to achieve maximum payment.
• Secures and/or explains copies of insurance card(s), forms of ID, and signature(s) on all required forms and scans them into the appropriate imaging documentation system.
• Consistently completes the Medicare Secondary Payer (MSP) questionnaire, if applicable.
• Discusses Advanced Directives with patients and obtains a copy for the patient's record, if available.
• Reviews all other regulatory forms and information with the patient, such as Notice of Privacy Practice and Billing information.
• Verifies insurance using Real Time Eligibility, Payer Website, or phone number to determine coordination of benefits and obtains authorization and/or referrals as required.
• Follows procedures to accurately identify a patient and apply the patient identification bracelet, if applicable.
• Registers patients during downtime following downtime procedures and enters data into registration system immediately upon system availability.
• Performs Service Recovery as needed at the point of service with patients and visitors.
VERIFIES INSURANCE COVERAGE, SCREENS PATIENT FOR POTENTIAL FUNDING SOURCES, AND SETS EXPECTATIONS FOR REIMBURSEMENT OF SERVICES.
• Verifies financial information to determine insurance coordination of benefits, pre-certification/prior-authorization requirements by contacting the insurance company or through other verifying technology.
• Informs self-pay patients of prepayment requirements or screens for funding sources
• Prepares estimate of procedures, calculates advance payment requirements, informs patient of acceptable payment arrangements on previous and current balances
• Refers potentially eligible patients to contract eligibility vendor(s) to pursue funding reimbursement
• Coordinates with clinical areas to establish patient financial expectations and assist in the resolution of revenue cycle issues
• Maintains up to date knowledge, requirements, and skills to perform daily duties and meet key performance metrics for the facility, unit, and payers. For example, employee must read all e-mails/newsletters and attend required training sessions.
COLLECTS, POSTS, AND RECONCILES ALL PAYMENTS FROM PATIENTS
• Consistently collects patient payments and provides receipt accurately completing all required fields.
• Calls patient prior to date of service to inform them of their expected financial liability. Will educate patient on their respective benefits and accept payment over the phone is patient agrees.
• Coordinates with appropriate providers when payment is unable to be collected from the patient. If necessary, secure a waiver for services.
• Accurately posts all payments on system.
• Accurately reconciles receipts with cash collected and completes required balancing forms at the end of their shift.
Additional Job Description
High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree; previous healthcare experience preferred.
Typing speed of 25CWPM and computer experience required. EPIC, Medical Terminology, and knowledge of insurance preferred. Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations.
Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.). Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service.
Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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