The role of a Business Development Analyst will support the growth of Upland’s underwriting business as an operational service expert and advocate for the ongoing and developing needs of our underwriting teams.
In this role, you will be expected to possess knowledge on existing business workflows as you will be an integral player in the development and prioritization of business initiatives.
The Business Development Analyst will support the development of requirements for Upland’s policy forms and product enhancements, rater updates, underwriting guideline updates, reinsurance reporting and other process enhancements. In addition, the position will assist with supporting established Underwriting teams and participate in the launch of new business units.
In support of the growing Upland underwriting business, you will become an operational service expert and advocate for the ongoing and developing needs of one or two underwriting teams. You will provide guidance on the existing business workflows and assist in developing and prioritizing business initiatives with a continuous improvement mindset.
Duties and Responsibilities:
- Identify and analyze underwriting system line of business requirements, workflows, and roadblocks to improve existing processes and propose solutions to create efficiencies
- Perform detailed analysis on underwriting specific projects, document and report on changes needed to meet efficiencies goals, recommend potential business solutions, and ensure successful outcomes to reach successful implementations
- Assist with and support QA Team with user acceptance testing for any enhancements or implementations impacting the Underwriting teams
- Support the established and proposed underwriting business processes through data analysis, identification of implementation barriers, and user acceptance testing of various systems
- Create operational reports related to new business implementation processes
- Coordinate with UW Operations colleagues to deliver training documentation for post project implementation
- Develop, share and incorporate organizational best practices into business applications
- Diagnose problems and identify opportunities for process redesign and improvement
- Formulate and update departmental policies and procedures
- Become a subject matter expert on the assigned function product line of business (LOB) to ensure operational performance
- Define requirements through interviews, workshops, surveys and existing system documentation or procedures
- Act as a business partner to the underwriting business, actuarial and technology teams by conducting analysis of business needs against current trends in the market as well as predictive analysis trends and offering recommendations based on findings. Partner with Digital Delivery to bring these findings to fruition
- Perform other duties as assigned
Education, Experience and Special Skills Required:
Desired Skills / Education
- Minimum of 3-5 years of related experience in business analytics or operational analytics required
- 1-3 years of insurance experience, preferred but not required
- Proven ability to create clear and detailed business requirements
- Strong analytical skills with the ability to learn business processes
- Bachelor’s degree in business administration preferred but not required
- Competency to learn new software tools
- Ability to organize and interpret data
- Ability to handle multiple assignments
Specific Skills/Knowledge:
- JIRA and Confluence experience a plus
- Excellent organizational skills
- Detail-oriented with a focus on continuous improvement and the ability to manage multiple projects
- Intermediate to advanced knowledge of MS Word, Excel, and PowerPoint
- Strong verbal communication, presentation, facilitation and customer service skills
- Ability to generate, collect, and review data; identify patterns and trends and prepare detailed analyses
- Ability to work independently and reliably to meet deadlines and objectives with top-level professional results
- Ability to communicate effectively with team members, provide status updates, and escalate critical issues cross-functionally in a remote environment