Alexandria Motors is looking for a BDC ( Business Development Center) Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. Someone with a sales background would do well in this position. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Benefits
- 401K Plan
- Medical - Employee match of 65%
- Dental and Vision
- PTO
- Flexible work schedule
- Employee discounts from every department
Responsibilities
- Promote and seek out opportunities to deliver a top-notch customer experience
- Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
- Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
- Complete phone calls as assigned by the BDC Manager
- Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
- Stay informed about new products, features, accessories, etc., and their benefits to customers
- Attend product and sales training as requested by BDC
- Attend sales meetings
- Maintain a professional appearance
Qualifications
- High school diploma or general education degree (GED)
- Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
- Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
- Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
- Clean driving record & valid driver’s license
About Us
At Alexandria Motors, part of the Rydell Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Alexandria Motors is absolutely critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.