One of our clients is a leading company in the financial advisory sector, managing a substantial portfolio of assets. Their reputation is founded on delivering strategic insights, excellent service, and high-quality execution. They are looking for a Help Desk Administrator who will be responsible for providing advanced technical assistance and resolving complex issues. This is an onsite position based in Midtown, NY.
Please Note: The shift is from 2pm-11pm
Help Desk Administrator’s Responsibilities and Duties
- Handle escalated help desk tickets, providing advanced troubleshooting and resolution for complex technical issues.
- Collaborate with other IT teams, including Desktop Support, Infrastructure, and Security, to resolve cross-team challenges.
- Assist with daily help desk operations and contribute to ongoing projects as needed.
- Monitor and manage help desk tickets using an enterprise-level ticketing system, ensuring timely and accurate resolution.
Help Desk Administrator’s Qualifications and Skills
- At least 5 years of experience in a help desk or technical support role.
- Expertise in troubleshooting Windows Operating Systems and Active Directory (on-prem and Azure environments).
- Familiarity with email systems such as Exchange (on-prem) and O365.
- Strong problem-solving skills and attention to detail.
RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.