Occupancy Specialist II (Vista Woods)

WinnCompanies is looking for an Occupancy Specialist II to join our team at Vista Woods, a 179-unit affordable housing senior community located in Pinole, CA.

We're looking for a candidate whose remarkable customer service skills set them apart from their peers and who thrives by making genuine connections. In this role, you will perform all day-to-day leasing and activities related to apartment rentals, move-ins, and lease renewals. You will also provide outstanding service to customers, residents, and clients, while always maintaining budgeted occupancy at the highest attainable rents.

The selected candidate must have prior leasing and affordable housing experience.

Please note that the pay range for this position is $20.00 to $25.00 per hour, depending on experience. The work schedule is Monday through Friday, 8:00am to 5:00pm.

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with all facets of the move-in/move out process.
• Ensure that files comply with the regulations of all funding/regulatory agencies.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
• Assist with administrative responsibilities not limited to answering telephones, and scheduling maintenance work orders.
• Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Perform special assignments as necessary.

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Experience with LIHTC and Section 8 programs.
• Experience with computer systems, including web-based applications and Microsoft Office.
• Excellent customer service skills.
• Ability to work with a diverse group of people and personalities.
• Solid verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

• Associate's degree.
• Specialist in Housing Credit Management (SHCM) or NALP certifications.
• Knowledge of marketing and leasing techniques.
• Experience with workforce affordable housing.
• Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) certifications.
• Experience with RealPage property management software.

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

• Generous time off policies including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday.
• 401(k) plan options with a company match.
• Various Comprehensive Medical, Dental, & Vision plan options.
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution.
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance.
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions).
• Tuition Reimbursement program and continuous training and development opportunities.
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options.
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!).
• Flexible and/or Hybrid schedules are available for certain roles.
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families.

If you are a California Resident, please see our Notice of Collection here .

Current Winn employees should apply through this internal link .