Family Support SpecialistJob DetailsJob LocationAnchorage - Anchorage, AKPosition TypeFull TimeSalary Range$77,551.00 - $112,480.00 SalaryDescription and QualificationsAs a critical part of the organ donation for transplant process, the Family Support Specialist (FSS) is LifeCenter Northwest’s expert on assessment, intervention, and communication with families experiencing crisis and loss. The FSS works with LifeCenter teammates and hospital care teams to determine an appropriate time to introduce organ donation to a patient’s legal next of kin. The FSS leads the donation conversation, focused on providing a supportive experience while advocating for the gift of organ donation. The FSS may continue to provide support to a donor family throughout the donation process, including completing authorization paperwork, health questionnaire, memory making, and being present during end-of-life.Experience that translates well into this role: The Organ Procurement Industry is unique, but generally we find that people with experience in the following industries can be successful in this position: Licensed Clinical Social Worker (LICSW)Medical Social Worker, Clinical Psychologist, Crisis Social Worker or Crisis Specialist, Crisis Therapist, Victim Advocacy, mental health professional, or related fieldThe FSS offers professional development opportunities and extensive and fully paid training. You will learn:In-depth information on the process of organ donation for transplantHow to navigate working in critical care settings as a member of the donation teamHow the donor registry works, and what it means when someone is a registered donorBest practice techniques for leading donation conversationsWhat you will doWork 13 12-hour on call shifts every four weeksProvide rapid on-site response to hospitals throughout our service areaWork with families experiencing acute grief, crisis and traumaEducate a potential donor’s Next-of-Kin (NOK) about donation options, including informing NOK about donor designation (registry)Travel by personal automobile, commercial or chartered aircraft throughout LifeCenter’s donation service area which includes Alaska, Montana, Northern Idaho, and WashingtonComplete authorization paperwork with a patient’s NOK, disclosing and reviewing the donation processConduct a medical and social history questionnaire related to the donor with an appropriate, knowledgeable partyEnsure effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies, and other LifeCenter staffWork alongside LifeCenter and hospital staff to ensure families are provided with support and resources related to loss, grief, and traumaParticipate in meetings, training, and professional performance reviews outside of work shiftsWhat you needMaster’s degree required in Social Work, mental health, or related field; licensure preferred, two or more years of relevant industry experience may be considered as a substitute for a Master’s degree.2 years experience in clinical assessment, intervention, crisis response, or traumaThe ability to fulfill the on-call schedule and travel requirementsProof of COVID-19 vaccination and booster, or applicable medical or religious exemption will be required as a condition of employment upon offer.Who we want:Someone who shares our values: Integrity, Collaboration, Service, and CourageSpanish/ English BilingualExperience working with patients or families in a hospital or critical care settingExperience working with patients or families at end-of-lifePrevious work experience with organ donation/organ procurement organizationBenefits and CompensationLifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.LifeCenter Northwest is proud to be an Equal Opportunity Employer.