Freight Auditor

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

While adhering to policies, procedures and regulatory requirements, a Freight Auditor examines, adjusts, and verifies freight bills for accuracy against contracted rates on file. Duties include reviewing audit exception transactions to determine the reason for the exception; documenting the exception reason; acting as the intermediary and helping resolve disputes between two parties based on set guidelines; identifying recurring reasons for audit exceptions; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems, and responding to requests for information.
Audit Exceptions are transactions with an amount that the client expects to pay but does not equal what a carrier has invoiced. All exceptions that prevent an invoice from being paid are reported and managed in the Syncada/Invoice Manager application.

Responsibilities:

• Review transactions in Audit Exceptions to determine the reason for the exception.
• Monitor transactions in Audit Exception status within AE queue to ensure transactions are being worked timely. If not moving, then escalate to appropriate party responsible.
• Clearly document the reason for the Audit Exception in the Notes field.
• Resolve the Audit Exception directly based on guidelines provided in the contract or work with client and carrier to a resolution.
• Identify recurring reasons for Audit Exceptions.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Must live in Illinois to qualify.

Start Date: November 4th, 2024.

Schedule: 6:30am-2:30pm Monday-Friday Central Time.

Basic Qualifications

• High school diploma or equivalent
• Typically three to five years of clerical and customer service experience

Preferred Skills/Experience

• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.