Corporate Travel Consultant

The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel. The position offered is for a Corporate Travel Consultant, East Coast, Central and West Coast hours, across all time zones in the US. The candidate must have exceptional verbal and written skills.

PRINCIPLE RESPONSIBILITIES:

SERVICE

1. Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their requirements, with a desire to exceed client expectations at all times by going the extra mile.
2. Effectively manage your workload to meet all deadlines as required, internally or client-driven.
3. Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise.
4. Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation.
5. Pre-trip approval knowledge will be an advantage.
6. Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients.
7. Advise proactively on relevant Passport and Visa requirements and procedures for all destinations.
8. Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance.
9. Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
10. Good knowledge of high-speed domestic and intercontinental rail options required.

SAVINGS, PRODUCT KNOWLEDGE AND OPTIMIZED VALUE

1. Deliver cost-effective solutions across all aspects of travel.
2. Proactively identify and implement opportunities to add value to each booking through specialist supplier relationships.
3. Utilize a detailed understanding of the client policy to drive compliance for the client while maximizing the opportunity to enhance the traveler experience.
4. Knowledge and ability to apply a variety of fare types and contracts to air bookings, including privately contracted fares, round-the-world fares, air passes, creative fares and published fares.
5. Qualify opportunities for and proactively deliver split and combination fare ticketing where appropriate.
6. Proactively identify cross-market and local inventory differences, and when these should be taken advantage of.
7. Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low-Cost Carriers where appropriate.
8. Procure the best hotel rates for clients utilizing GDS and non-GDS channels.
9. Monitor all bookings for fare/rate-saving opportunities up until the completion of the trip.

CONTINUAL DEVELOPMENT

1. Have an enthusiastic and willing-to-learn attitude, attending all relevant training/coaching as required.
2. Achieve individual and team-based objectives through the annual Performance Development Review.

SKILLS, KNOWLEDGE AND EXPERIENCE

1. Must be fluent in English (excellent verbal and written language).
2. Experience and knowledge of pre-trip approval systems.
3. Manage the issuance of your own ticket for both Air and Eurostar.
4. Calculate your reissues and changes on time, working in liaison with the Ticketing Department.
5. Exceptional telephone manner and good written skills.
6. Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines.
7. Has achieved a continuous record of experience in a core business travel environment.
8. Minimum qualification level to Fares & Ticketing VAII (formally BA2).
9. Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus.
10. Good knowledge of US Domestic and European rail provider frameworks and reservation systems.
11. Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
12. Knowledge of Low-Cost Carriers in the market and their different products available.
13. Experience with mixed-mode booking tools, and how to support both offline/online bookings.
14. Have a ‘team player’ approach to an office environment.
15. Experience in using MS Word and Excel software packages.
16. Excellent interpersonal skills.
17. Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.
18. Flexible approach to working environment and willingness to work on at different office locations.
19. Ability to build a good rapport with all clients.

REQUIRED, PREFERRED EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent required.
2. Previous related experience preferred.
3. 5 years of previous work experience as a travel agent for TMC or a similar agency.
4. Travel experience to a variety of destinations preferred, domestic and international.

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