Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Contact Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increases.
Your Compensation:
Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide for room for growth over time. The target salary range for this position is $21.50 - $24.00 depending on previous experience and education. The full salary range is $21.50 - $26.50.
Why Work with Us: We stand by our purpose to support our members, employees, and communities through all waves of life. And we pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture here!
How we Stand with You...Your Benefits:
- 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent's premiums.
- Up to 4% 401k match - plus an additional discretionary profit share.
- Three weeks Paid Time Off (PTO) accrued annually to start , with increases over tenure.
- Up to 40 hours of employer paid Work/Life Balance time, awarded annually.
- 10 employer paid Federal Holidays every year.
- Up to $1,000 annual bonus when the Credit Union meets its goals, paid each November.
- Up to $50/month gym/lifestyle reimbursement.
- Up to $5,000/year Tuition Assistance Program.
- Incentives for multilingual speakers.
- Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
- Free and/or discounted banking services and loans.
- Employee Charitable Matching Program.
- Free ORCA pass.
What You'll Do:
Responsibilities:
- You will perform routine financial transactions via the telephone, including withdrawals, cash advances, loan payments, transfers and process and mail cashier's checks and provide members with account status, including current balances and loan details.
Requirements:
- One-year experience in customer service position required; preferably in a Call Center environment.
- High School Diploma or equivalent required.
In addition:
- Must be bondable.
- Employer sponsorship to secure or maintain employment authorization not available.
Our Hours:
A hybrid schedule Monday - Friday with shifts between 9AM - 6PM and with rotating Saturdays 9AM -1PM affording a day off during the week.
In your role you may have the ability to combine in-person and remote work once fully trained and after the completion 90-days of employment.
This position can be based out of our Tacoma Contact Center or Lynnwood corporate office.
About Sound Credit Union...
Sound Credit Union (Sound) was founded in 1940 and is one of Washington State's largest credit unions. We have 26full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community. Visit our website at: to apply.
The Future is in Our Hands...
Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.
People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply!