ITAM Solution Architect, ALM (Sales Engineer)

ITAM Solution Architect, ALM (Sales Engineer)

Boston, Massachusetts

Remote Eligible in Massachusetts - J0075384

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Iron Mountain is seeking a highly skilled and motivated Solutions Architect to join our Asset Lifecycle Management Business Unit. As a Solutions Architect, you will be at the forefront of driving innovation and designing cutting-edge solutions to address the unique challenges faced by our valued clients. If you are a creative problem solver with a passion for technology and a track record of delivering exceptional results, we invite you to be a key player in shaping the future of our client's success.

Responsibilities:

1. Client Engagement: Collaborate with sales and account management teams to understand client requirements and challenges, and develop comprehensive technical and service solutions that align with their business objectives.
2. Solution Design: Create detailed architectural designs that encompass software, hardware, and integration components, considering scalability, security, performance, and reliability.
3. Proposal Development: Participate in proposal development, providing technical expertise, scope definition, and cost estimation to support the sales team in winning new business opportunities.
4. Technology Expertise: Stay up-to-date with the latest industry trends, technologies, and best practices, and leverage this knowledge to recommend suitable solutions for client needs.
5. Stakeholder Management: Work closely with stakeholders, including clients, product managers, engineers, and external partners, to ensure effective communication and alignment throughout the project lifecycle.
6. Project Oversight: Oversee the implementation of proposed solutions, working closely with project managers and technical teams to ensure successful project delivery on time and within budget.
7. Risk Assessment: Identify potential risks in proposed solutions and develop mitigation strategies to ensure successful project outcomes.
8. Post-Implementation Support: Provide post-implementation support to clients, addressing any technical issues or concerns and ensuring customer satisfaction.

Key Skills, Requirements and Competencies:

1. Bachelor’s Degree – Business / Technical preferred
2. 3-5 years of Technical and Pre-Sales experience
3. Travel at least 25% per month, with fluctuations as high as 50% in a month a few times per year
4. Knowledge of IT Asset Management solutions (preferably both in corporate end user and in data center environments)
5. Preferred: Pre-sales experience in service or outsourcing industry
6. Preferred: Strong knowledge of the IT Hardware market sector
7. Technical Expertise: A strong background in designing and implementing complex B2B solutions, including hardware and software asset management with system integration.
8. Industry Knowledge: Familiarity with B2B services, IT service management, help desk, Service Now, and relevant enterprise systems and solutions.
9. Communication Skills: Excellent communication and presentation abilities to convey technical concepts to both technical and non-technical stakeholders.
10. Analytical Thinking: Strong problem-solving skills and the ability to analyze complex business requirements to design innovative and efficient solutions.
11. Collaboration: Proven experience working collaboratively with cross-functional teams, including sales, product management, engineering, and external partners, to deliver customer-centric solutions.
12. Project Management: Experience in project management methodologies and the ability to manage multiple projects simultaneously.
13. Customer Focus: A customer-centric mindset with a passion for delivering solutions that exceed client expectations.
14. Adaptability: Willingness to adapt to changing technologies, business needs, and market trends.
15. Business Acumen: Ability to understand clients' business objectives and align technical solutions accordingly.
16. Innovation: Constantly seeking new ideas and approaches to improve and enhance solutions and processes.
17. Integrity: Upholding high ethical standards and maintaining client trust and confidentiality.
18. Team Player: Collaborating effectively within the organization to achieve common goals.

Reasonably expected salary range: $134,500.00 - $179,300.00 + commissions.

Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce.