Agency Support Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
J.E. Brown & Associates seeks an Agency Support Representative for our team.
This is a remote from home position at an hourly rate is between $25.00 and $26.00.
WHO WE ARE:
J.E. Brown, a subsidiary of Brown & Brown Insurance, is a managing general agency for retail insurance agents placing property and casualty insurance for businesses and individuals. The firm specializes in offering small business and personal lines property and casualty insurance products to customers in the western United States, primarily in California.
WHO YOU ARE:
You believe in working as a team and thrive in fun, collaborative environments. You have a client-focused attitude and value the importance of relationships, professionalism, and trust. You set goals high and aim higher. You have solid communication skills. You are detail oriented and organized. You enjoy learning new skills, systems, processes, and procedures. You are a great listener and are not afraid to ask questions. You believe that learning is vital to success.
WHAT YOU'LL DO:

• Efficiently and professionally work extremely busy phones and chats.
• Provide and take pride in providing excellent customer service.
• Learn and become a specialist on a variety of online processing systems.
• Learn and become a specialist on many products.
• Train customers on a variety of online processing systems and products
• Foster and seek relationships with teammates across all levels of JE Brown and Brown & Brown
• Ensure compliance with government agencies and corporate policies and procedures.
• Attend training sessions, courses, etc. to maintain up-to-date skills.
• Always conduct the highest level of confidentiality
• Other duties as needed.

WHAT YOU'LL NEED:

• Insurance experience is a plus, but we will train you.
• Some college preferred, not required.
• Punctuality, dependability
• Excellent verbal and written communication
• Proficiency in Word, Excel, Outlook
• Excellent telephone techniques
• High attention to detail, with little to no errors
• Excellent time management
• Proactive, can-do attitude

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience.
• Paid time off
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan

Pay Range
25.00 - 26.00 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
The Power to Be Yourself
We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".