Bilingual Japanese Client Service Analyst – Int’l Financial Firm

International Financial Firm is seeking a Client Services Analyst with Japanese skills. The primary responsibility is to assist Japanese corporate banking clients in responding to their inquiries and requests, determining appropriate pricing of loans and deposits based on the market conditions at the time of the request and relationship status, and instructing middle and back office to book transactions once the rates are agreed upon.

Responsibilities:

• Monitor maturing loans, deposits, and foreign exchange (FX) transactions, proactively reaching out to the clients to ensure the client’s funding, saving, and forex needs are properly addressed each day.
• Determine the rate applicable to the clients based on the relationship status and credit approval conditions and seek funding rates from Global Market Division.
• Instruct the back-office operations to proceed with booking the transactions once the terms and conditions of the products are agreed upon, ensuring those meeting approved conditions confirming sufficient credit capacity.
• Close foreign exchange deals (buying and selling) with all major currencies for spot dates and also set forward option contracts.
• Arrange standby domestic/Cayman/money market for various terms and conditions, ensuring the rate quoted meets all internal guidelines.
• Improve/maintain client satisfaction by responding in a timely manner to various client inquiries and requests.
• Deepen awareness and limit the potential for fraud. Investigate any suspicious activities and wire transfers, contacting clients to ensure all funding and fund transfers are properly authorized by registered representatives.
• Monitor NSF (non-sufficient fund) data throughout the day and contact the client and relationship manager to address the NSF to prevent overdraft.
• Monitor WIP account to ensure every entry is accounted for to have correct GL data.
• Meet with the client to brief on the services CSD provides and support the relationship manager to market JCB’s full service and dedicated client service resources.

Additional Responsibilities:

• Maintain full understanding of the Bank’s internal policies and procedures relevant to credit policies (ACP/ACRP), transaction banking products, acquire knowledge, and keep abreast of overall banking operations and products as well as the financial market conditions.
• Work with Transaction Banking Client delivery team to follow up with the client to address any issues.
• Other assignments such as participating in departmental and cross-unit projects, assisting with State, Federal, and internal audits, and investigating providing solutions for past due and pending items.

• A bachelor’s degree or equivalent work experience is required.
• Minimum one year of client services work experience in the Financial Services industry is required.
• Prior experience in corporate banking, wealth management, or at a senior retail branch level is preferred.
• In-depth knowledge of corporate banking procedures, products, and operations (Loan, Deposit, Foreign Exchange, a full suite of transaction banking products, wire transfer, ACH), trade finance products (SBLC, LC, BB BR).
• Excellent communication skills in English and Japanese with attention to detail and problem-solving capacity is required (Japanese language proficiency is required).
• Ability to communicate effectively and build positive working relationships with various internal partners.
• Knowledge of basic PC applications (MS Word, Excel, and PowerPoint).
• Basic knowledge of accounting principles.