Apex Dermatology & Skin Surgery Center is a rapidly growing, skincare facility that empowers employees to deliver exceptional patient experiences. We are currently looking for a talented candidate for the role of Patient Care Center Representative. The Patient Care Center Representative will answer incoming phone calls in our Call Center and assist our patients and other visitors. Your primary job duties will include greeting and answering questions, collecting patient information, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized. Ideal candidate can work as a team member, is well-organized with attention to detail and personable.
This is a full-time, entry level, hourly, position. This position requires legal authorization to work in the US.
Pay: $16hr - 19hr
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- No assigned supervisory responsibilities
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Maintains patient accounts by obtaining, recording, and updating PHI and financial information accurately.
- Facilitates the revenue cycle process by entering insurance information and collecting payments.
- Verifies insurance using Optum/Availity/EMR IE verification process.
- Maintains an efficient schedule/scrubbing the schedule/ works the no show and cancellation list.
- Travel may be required due to need of position.
- Receives incoming phone calls for clinic appointments from patients
- Answers phones and direct calls to appropriate staff
- Responsible for the complete and accurate processing of appointment scheduling, pre-registration, eligibility screening, insurance verification, pre-authorization, and financial counseling.
- Responsible for scheduling, updating and canceling of patient clinic appointments
- Transmit correspondence or medical records appropriately
- Ensures complete and accurate patient registration
- Greet visitors, ascertain purpose of visit and direct them to the appropriate staff
Requirements
- Excellent written and verbal communication skills
- Ability to Multi-task
- Knowledge of principals encompassing great customer service and ways to actively help patients
- Computer literacy – Proficient in Microsoft Word and Excel
- Familiar with Medical scheduling software
- Attention to Detail
- High School diploma or equivalency
- Strong Math Skills
- Experience Scheduling patient appointments using medical software
Preferred
- BA/BS/AD in relevant field
- 1-3 years of experience in a medical call center
- 1-year experience in dermatological field
- 2 years’ experience of medical and insurance coding
- 1 year experience of record-keeping
Physical Requirements:
- Prolonged periods of sitting and computer work
- Ability to lift up to 10 pounds
About Us....... Who We Are
We are Apex Dermatology & Skin Surgery Center. Our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.
What We Offer
Apex Dermatology & Skin Surgery Center offers a comprehensive benefits plan that includes Paid Time Off (PTO), Paid Holidays, Medical, Dental, Vision, Life Insurance, and Short-Term Disability and 401(k)
Apex Dermatology & Skin Surgery Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Compensation details: 16-19 Hourly Wage
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