Director of Sales & Operations, South Florida Region

Director of Sales & Operations

At Batteries Plus , the Director of Sales & Operations manages a multi-store district of Corporate and Franchise stores in the South Florida and Puerto Rico area. This role is responsible for achieving sales, operations, organizational goals of customer satisfaction, profitability, and productivity. The Director of Sales & Operations provides leadership, coaching, advice, and assistance to assigned stores to impact and improve sales, profits, operating standards, and ultimately drive execution.

The Director of Sales & Operations will oversee our Corporate and Franchise stores in the Fort Lauderdale, Miami, Tampa, and Puerto Rico region. Batteries Plus has 700+ stores nationwide and is growing. If this sounds like the next exciting opportunity in your retail field leadership career, apply today for consideration!

Responsibilities

Store Operations

1. Instill excellence in retail store teams by providing direction regarding inventory, return processes, ordering procedures, and safety concerns.
2. Conduct focused store visits and provide extensive documentation of findings. Follow through on all action items to ensure full execution of the action plan.
3. Provide training and support to Franchise Owners, Store Management, and Trusted Advisors when new initiatives and/or operational tools are rolled out.
4. Ensure that the stores and employees comply with all safety practices and regulations (e.g., OSHA, shipping, etc.) and that all company policies and best practices are adhered to.
5. Confer with Franchise Owners/Store Managers to develop remedial action plans.
6. In assigned Corporate Stores, assist Store Managers with arranging for coverage in critical situations. Work as the Corporate Store Manager when necessary.
7. Act as a brand ambassador by promoting the company, its objectives, programs, and achievements to the public and employees at all times.

Business Planning and Results

1. Review and improve Profit and Loss statements with Store Managers/Franchise Owners. Create action plans to maximize profitability, productivity, and business growth.
2. Execute sales processes and provide leadership and insight to meet or exceed monthly and annual region budgets.
3. Review and improve scorecard results to include reviewing KPIs, store appearance, store displays, merchandising, and promotions. Track results and evaluate performance compared to plan and benchmarks.

People Management

1. Lead and develop high-performing teams that deliver industry-leading customer service.
2. Create a positive team culture of execution through clear goals, expectations, ethics, methods, measurements, and validation to achieve desired results.
3. Contribute to the growth and development of managers and associates through training, coaching, communication, recognition, and support.
4. Identify the potential in others and provide helpful feedback for development. At each store visit, identify leadership and skills gaps and create plans on how to improve.
5. Work with HR to build connections and network within the community to build and maintain a talent pool.
6. Recruit, select, and develop Store Managers; develop bench strength throughout the territory.

Franchise Relations

1. Establish and effectively manage a business partner relationship with franchisee owner/operators and staff.
2. Provide operational resources, best practices, and assistance to ensure franchisees establish business plans that include specific objectives, goals, and strategies appropriate to their size and consistent with Corporate strategic direction and objectives.
3. With franchisees, establish systems and schedules to monitor progress and goal achievement status.
4. Conduct periodic reviews, telephonically or in person, with owner/operators to review the business and action plans. Update plans and progress as needed.
5. Ensure that franchisees consistently meet Corporate standards for performance through delivery of approved products and compliance with programs, procedures, policies, and trademark protection.

Qualifications

1. 5+ years of multi-store retail management experience.
2. Willing to work some evenings and weekends when needed.
3. Ability to travel 50-75% via airplane and vehicle with overnight stays required.
4. Clean driving record with a valid driver's license.

Preferred Qualifications

1. Bachelor's degree in business or retail management. Will consider a combination of education and experience in lieu of degree.
2. Knowledge of financial reports; ability to analyze statistical information, communicate results in verbal and written formats, and create action plans to drive results.
3. Extensive experience in a selling environment. Ability to improve sales representative's performance by conducting training/orientation to sales processes.
4. Strong verbal and written communication skills.
5. Working understanding of Google Suite, especially Sheets and Docs. Strong understanding of POS systems.
6. Bilingual.
7. International Caribbean sales experience.

A Bit About Us

Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair, and key fob replacement franchise with a nationwide network of over 700 stores. We work hard here at Batteries Plus and have a lot of fun while doing it. Whether you work in our warehouse, one of our stores, or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust, and drive business while nurturing our team and working to be experts in our fields. That's life at Batteries Plus.

It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.