Customs Specialist

Our client, a leading provider of customs brokerage, freight forwarding, and ecommerce solutions for importers and exporters, is seeking a skilled Customs Brokerage Specialist to join their dynamic team.

Key Responsibilities:

• Provide exceptional customer service by assisting clients with resolving issues related to their shipments and ensuring seamless communication.
• Arrange and monitor shipment deliveries by coordinating with trucking companies, sending delivery orders, and tracking shipment status.
• Process customs brokerage for air, ocean, truck, and other modes of transportation, ensuring compliance with U.S. Customs regulations.
• Receive, review, and process import documentation, securing arrival information and accurately presenting necessary paperwork to U.S. Customs and other government agencies.
• Classify a wide range of imported goods using the Harmonized Tariff Schedule (HTS), ensuring proper duty application and identifying applicable exceptions.
• Regularly update shipment status and enter key information into the Cargowise system, ensuring smooth workflow and transparency.
• Resolve issues related to customs clearance or cargo pickups in a timely manner, while keeping clients informed throughout the process.
• Process remote filings (RLF) and ensure timely invoicing within 48 hours of shipment release.
• Communicate with trucking companies to resolve issues and coordinate cargo pickups, providing excellent client support throughout.
• Ensure compliance with all domestic and international shipping regulations while securing competitive pricing for optimal profitability.
• Maintain accurate records, including posting vendor invoices to the shipment file and scanning documents into Cargowise.
• Perform additional duties and projects as assigned by the manager.

Qualifications:

• High School diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
• Minimum of 2 years of relevant experience in customs brokerage or freight forwarding.
• Strong customer service and communication skills, both verbal and written.
• Ability to multitask and thrive in a fast-paced, high-pressure environment.
• Exceptional attention to detail, strong organizational skills, and the ability to handle confidential information with discretion.
• Must be a proactive team player with the ability to work independently and adapt to changing priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows systems.
• Experience with Cargowise is preferred; a Customs Brokerage license is a plus.

This is an excellent opportunity for a Customs Brokerage Specialist to grow within a major player in the industry. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we encourage you to apply!