Security Account Manager Technology Company

Security Account Manager - Technology Company

Job Locations: US-CA-Los Angeles

Requisition ID: 2024-1274962

Category: Account Manager

Business Unit: AUS

Overview

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Job Description

Allied Universal is seeking a Full Time Security Account Manager for a Technology company.

Salary: $80,000 / year (Benefits and career growth opportunities)

**Must have Security Management, excellent customer service and strong proficiency in technology**

Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees; develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

Essential Functions

• Supervise the day-to-day security operations of an assigned client site.
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
• Ensure the client site is provided with high quality security services to protect people and property.
• Build, improve and maintain effective relationships with both client and employees.
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.

Additional Responsibilities

• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program with Client.
• Handle any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by leadership.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management.
• Assure that employee grievances are heard and resolved.
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.
• Develop / maintain operational procedures for emergency reference by the security staff.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s).
• Take a proactive role in communicating with the client and meeting his needs.
• Capably utilize WinTeam for scheduling and billing, and to produce reports.
• Enforce Allied Universal policies as outlined in the handbooks.

Qualifications

• Four year degree in Criminal Justice, Business Administration or related field.
• Previous Contract Security, facilities management, military or law enforcement experience.
• At least 2 years of business management/operations/supervisory experience.
• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating and retaining quality staff.
• Outstanding interpersonal and communications skills required.
• Ability to work in a team-oriented management environment.
• Ability to manage multiple priorities and complex situations.
• Previous payroll, billing and scheduling experience preferred.
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.