Sales Operations Manager

Chicago, IL (Preferred) || United States (Remote)

Who We Are:

At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.

Built upon deep expertise in robotics and manufacturing, our unique Pay-for-Productivity robotics solutions combine the best automation technology, tools, and uptime services for manufacturers, paving the way for a new era of supercharged efficiency and competitiveness.

As the world faces growing pressure from rising costs and labor shortages, Formic is a uniquely powerful tool in overcoming these challenges. Fueled by our vision for a resurged “Made in America,” we’re growing fast - achieving 70% quarterly growth in customer count and ARR, with ~30% of our customers having already deployed multiple systems.

As our Sales Operations Manager at Formic, you will primarily be responsible for the processes, tools, and technologies that support the Sales Team at Formic. You will influence and optimize the sales process to support the team to operate efficiently and effectively. You will also be a bridge between different departments - including Marketing, Customer Success, Finance and Deployment - facilitating communication and systematically reducing and eliminating the barriers that impact the Sales Team’s performance as they generate revenue for the company. The ideal candidate will provide guidance on market trends, develop resources, and track long-term sales data, as well as partner with leadership to forecast business and report on revenue.

As our Sales Operations Manager you will:

• Execute on the day-to-day, tactical elements of sales enablement programs, including improvement of and ongoing support within our tech stack.
• Track and analyze short and long term sales data, providing data-driven insights to ensure accurate and real-time visibility into team and individual performance and facilitate forecasting.
• Create and train on intuitive and graceful processes and user workflows and tooling systems that support achievement of goals.
• Execute on special projects to improve the effectiveness of the Sales Team (or cross-functional departments), as delegated by leadership.
• Master our tech stack and become the expert for how to assess opportunities.
• Streamline and optimize our tools and utilization to drive better company outcomes.
• Stay up to date with the latest tools and technologies, and evaluate and implement new ones that improve productivity and efficiency of the organization.
• Serve as a liaison between teams and upper management.
• Follow ethical and legal practices with consumer and customer data.
• Assist the Marketing Team in determining customer outreach methods.
• Monitor and assist with customer retention with proactive, actionable data for Customer Success and Sales to leverage.
• Train staff on new technology, software, and sales processes critical to their roles, both during onboarding and throughout tenure as needed.

What makes you a great fit:

• 5+ years of Sales Operations experience in a fast-paced environment.
• Expert-level capabilities with databases and sales software including Salesforce and Hubspot.
• Deep understanding of the sales process - from lead generation to closing deals, as well as of different sales methodologies and strategies.
• Strong analytical skills, specifically the capability to analyze complex sales data, identify patterns, generate insights, and make data-driven decisions.
• Ability to successfully plan, execute, prioritize and oversee multiple projects at once.
• Strong verbal/written communication, including an ability to effectively communicate with both business and technical teams of all levels of seniority.
• Ability to gracefully and confidently navigate ambiguous and changing environments.
• Keen attention to detail to ensure data accuracy and process efficiency.
• Can-do, eager-to-serve attitude, adept in handling rapidly changing tactical and strategic focuses.
• Strong problem-solving skills to quickly identify issues within the sales process and develop effective solutions.

Total Rewards:

Total rewards packages at Formic consist of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. When Formic succeeds, we all succeed.

The expected base pay range for this position is below.

Base Salary Range:

$110,000 - $130,000 USD

What We Offer:

Formic believes we do our best work when we are equipped to take care of ourselves and our loved ones. To support this, Formic offers comprehensive benefits and perks for full-time US-based employees, including:

• Equity in Formic: your slice of ownership in a fast-growing Series A startup, backed by some of the best investors in the world.
• 99% coverage on our base Medical, Dental, and Vision insurance plans (75% coverage for dependents) via Blue Cross Blue Shield and Guardian, with buy-up options as well.
• FSA & DCFSA.
• Life insurance, Short-Term Disability, and Long-term Disability plans (covered at 100%) via Guardian.
• Employee Assistance Program.
• Paid parental leave.
• Company-sponsored 401k.
• Home Office Stipend for remote and hybrid roles.
• Monthly Phone/Internet Reimbursement.
• Flexible time off policy and 10+ company holidays.
• Opportunity to join a talented and diverse team united behind our mission to revolutionize American manufacturing.

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements.

Apply for this job

* indicates a required field