Reference #: REQ_0000058451 APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.JOB DESCRIPTION AND POSITION REQUIREMENTS: Student Care & Advocacy, within Student Affairs at The Pennsylvania State University, welcomes applications for aCase Manager.WHO WE ARE Student Care & Advocacy (SCA) provides support to students experiencing unforeseen challenges throughout their academic career. SCA case managers help students identify issues and appropriate resources, working collaboratively with the student to empower their development of an action plan.Offered services include, but are not limited to, navigating campus and community resources, referrals to community providers, exploration of or referral for behavioral health concerns, coordination, and follow-up during and after hospitalization and/or medical withdrawal, and help managing multiple or complex needs.CASE MANAGER RESPONSIBILITIESServe as a point of contact and provide consultation for campus community members who are seeking guidance and advice about how to assist students experiencing distress; also communicate possible intervention steps and procedures.Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns such as complex behavioral and/or psychological challenges, social or adjustment problems, academic-related challenges, and financial issues.Assist students in making use of University and/or community resources and services, including but not limited to emergency medical care, housing, and funding in times of crisis.Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.Follow up with and track students in distress to monitor progress and ensure compliance with recommendations.Complete documentation and maintain records of student cases in the online case management system.Work closely with the Director and other case managers to assist in determining appropriate action to take on referred cases.Assist in reviewing and developing policies, procedures, and training to support successful operations.Assist with assessing outcomes and developing strategies for improving services, programs, facilities, and communication.Assist with outreach and education with appropriate university and off-campus constituents.WHAT WE REQUIREBachelor's Degree required.One year of relevant experience in crisis management.Ability to interact effectively with diverse populations & demonstrated ability in managing difficult and complex situations.Ability to serve on the Student Affairs Administrator on-call rotation, approximately 4 times per semester.Master's Degree preferred in Higher Education, Student Affairs, Counseling, Psychology, Social Work, or a related field.WHAT YOU WILL NEEDExcellent written and oral communication skills.Current knowledge of principles/practices in case management.Ability to work cooperatively with others within a multidisciplinary team environment; evidence of effective collaborative relationships with students, faculty, staff, and parents.Must be a dependable, responsible contributor committed to the University and its students.Demonstrated experience in facilitating training and presentations to students, staff, or faculty.Excellent interpersonal skills; ability to manage multiple competing priorities; demonstrated compu er proficiency (word processing, spreadsheets, database systems, etc.).SPECIAL INSTRUCTIONSTo be fully considered for the position you must submit a current resume and a cover letter that specifically addresses how your background and experience align with the requirements, qualifications, and responsibilities of the position.Benefits for full-time employees at Penn State include (visit for more detailed information):Medical, dental, vision, and retirement plansTuition discounts (including for a spouse and dependent children up to the age of 26)Generous vacation time and sick time16 paid holidays/campus closure daysThis position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.The salary range for this position, including all possible grades is: $46,400.00 - $67,300.00Salary Structure - additional information on Penn State's job and salary structure.CAMPUS SECURITY CRIME STATISTICS:Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.Employment with the University will require successful completion of background check(s) in accordance with University policies.EEO IS THE LAWFederal Contractors Labor Law Poster PA State Labor Law Poster Affirmative Action Penn State Policies Copyright Information Hotlines University Park, PAPenn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.