Front Desk Agent

Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
We are a private learning and development center in Basking Ridge, New Jersey. Created exclusively for Verizon employees and managed by Benchmark/ Pyramid Global Hospitality. We cultivate an entrepreneurial environment that gives our passionate employees the freedom and flexibility to be innovative and creative. Professional development opportunities, cross-departmental support and engagement in our local community further strengthen our teams and help us develop great leaders . Since we are a private learning and development center, we enjoy a work/life balance rarely found in our industry. That means most weekends and holidays off to enjoy time with family & friends and the chance to recharge body and spirit so we can deliver on our promise of People First, Excellence and Integrity. From our technology-forward operations, chef-driven culinary arts, creative meeting spaces, comprehensive benefits and 401k matching, we provide our employees the opportunity to thrive in a supportive environment that values a diversity of life experiences. Front of the house to back of the house, our teams hold each other to a higher standard, and that makes a great place to call work home. VZ-PGH
Overview
To oversee the guest stay from arrival to departure assist guests with any needs or questions that arise during check-in and checkout.

• Welcomes guests, solves minor issues, and ensures guests have a great stay.
• Knowledge of basic computer skills, including Outlook, Word and Excel.
• Registers guests in and out Verizon's Learning and Development center. Establishes and secures proper guest credit. Handles any billing questions and inquiries with group and transient guests.
• Solves guest-related problems within scope of authority.
• Enters requests into Primary Management system.
• Keeps and maintains all Front Desk logs.
• Generates reports for Front Desk, Engineering, and Housekeeping.
• Performs all accounting duties including posting charges, account settlements, and shift closing.
• Answers phones and relays messages to guests as well as other conference center associates.
• Brings mail, packages, and messages to guests as needed.
• Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system.
• Handles all cash transactions and maintains a personal bank.

Qualifications

• This position requires a minimum six months job-related experience.