Community Services Manager

Community Services Manager

NYFS is actively recruiting a Community Services Manager with a bachelor’s degree in social work or related field. With a preference for locating out of our Shoreview, MN location. To apply, please email your resume and cover letter to

The Community Services Manager will oversee our Restoring Power Advocates, Community Advocate, Youth Diversion/Community Connections programming, as well as provide direct client care within Youth Diversion/Community Connections. The position is structured to be .6 leadership to the community services department and .4 direct client care.

Leadership Responsibilities:

1. Provide leadership and mentoring to a team of direct client providers (4 FTEs) across community services programming, with the ability to develop and maintain a strong team culture in alignment with organizational values.
2. Oversee hiring, training, and performance management of team members.
3. Actively engage on the leadership team, using effective communication, intentional and strategic decision-making to move the organization forward in achieving its mission and vision.
4. Facilitate ongoing program development across the department to ensure quality service delivery and ongoing compliance with legislative requirements and changes.
5. Commitment to continuous learning with understanding and connection to current and evolving industry trends and challenges. Ability to integrate this information into innovative client delivery.
6. Engage in community-based outreach across sectors to represent NYFS and deepen the community’s understanding of our service offerings. Actively participate in coalitions and/or committees related to service areas in order to stay up to date and engaged with other provider organizations in Minnesota. Provide community presentations related to service areas.
7. Build and maintain collaborative relationships with referral partners.
8. Develop, maintain, and oversee the community services budget, which includes grant oversight and quarterly reporting.
9. Plan and facilitate team meetings, monthly team consult, and biannual team retreats.
10. Commitment to program evaluation and ongoing data-driven program development.

Client Care Responsibilities:

1. Provide trauma-informed, culturally responsive, community-based services to clients within the Youth Diversion and Community Connections Programs.
2. Facilitate seminars for youth and caregivers focused on positive decision making and accountability.
3. Facilitate community connections groups with youth and caregivers that center around healthy life skills, career development, community resourcing, and positive peer and adult connection.
4. Collaborate with community providers to facilitate outreach, referrals, and programming.
5. Complete timely documentation and tracking in accordance with NYFS policies.
6. Some evening availability is required.

Required Qualifications:

1. Expertise in domestic violence/sexual assault advocacy and programming.
2. Excellent communication and interpersonal skills.
3. Bachelor’s degree in social work or related field.
4. 1-3 years of leadership experience, with a focus on mentoring and empowering team members in their professional growth and service delivery.
5. Solid understanding of and sensitivity to the cultural and socioeconomic differences among service populations.
6. Proficiency in Microsoft Office.
7. Ability to collect and analyze program data.
8. Must have a valid driver’s license and personal means of transportation.

Preferred Qualifications:

1. Speaks Spanish, Hmong, Karen, or Somali.
2. Master’s degree in social work or related field.
3. 3-5 years of leadership experience, with a focus on mentoring and empowering team members in their professional growth and service delivery, engaging in data-driven program growth.
4. Demonstrated ability to initiate and maintain strong partnerships with law enforcement and/or other county entities.
5. Experience with Procentive.

Strong candidates will have a solid understanding of their own culture and practice sensitivity and respect to the cultural backgrounds of clients as well as other staff. NYFS welcomes clients as well as staff with diverse cultural/ethnic identities, sexual orientations, gender identities, disabilities, and socioeconomic backgrounds.

Salary Range: $54,400 to $68,900 per year based on education, training and/or experience.

NYFS Benefits:

1. Competitive benefits include medical, dental, vision, life insurance, and short- and long-term disability. 401k that matches at 3%, vested immediately. Options to contribute to health savings account (HSA) and flexible spending account (FSA).
2. Generous Paid Time Off, Reasonable Time Off (similar to sick time), and Holiday policy.
3. $500 stipend to seek out training with 5 CEU days.
4. Reimbursement for Licensure fees.
5. Flexible schedule collaboratively determined with your supervisor with options for remote work. Staff may work from home on Fridays.
6. The final week of the year NYFS closes services to ensure all staff have a paid collective week off to support work sustainability.
7. Many agency-sponsored training opportunities including specific trauma modalities (TF-CBT, NET, CCPT) and cultural responsiveness trainings quarterly.
8. In-depth reflective weekly clinical consultation as part of a multi-disciplinary team.

Agency Overview:

Northeast Youth and Family Services (NYFS) is a community-based nonprofit founded in 1976 serving Northeast Ramsey County. NYFS provides trauma and culturally responsive clinic-based, and school-based mental health services, domestic and sexual violence services, and community-based services including diversion programming, youth development programming, and community advocacy with offices in Shoreview and White Bear Lake. We have long-standing partnerships with 15 municipalities in Ramsey County; NYFS’ services are genuinely community-driven.

Who We Are:

NYFS lives its deep values around providing integrative care for the whole family with a focus on youth, young adults, and their caregivers. Staff are dedicated, innovative, and mission-driven, offering authentic, relational, client-centered care. The team is playful, creative, growth-oriented, down-to-earth, and hardworking – and we laugh a lot! We are committed to genuine integration of trauma and culturally responsive care across the agency. As a trauma-responsive organization, NYFS is actively invested in organizational supports for staff wellness and work sustainability. We believe in a family-first work environment, rather than seeking work/life balance.

We are committed to a policy of equal employment opportunity in recruitment, hiring, training, and promotion of persons based on merit, qualifications, and competence. We do not discriminate based on race, color, religion, creed, national origin, sex, age, disability, marital status, sexual orientation, place of residence, political affiliation, veterans’ status, or status with regard to public assistance, or any other class protected by local, state, or federal law. NYFS provides reasonable accommodations to qualified individuals with disabilities upon request.

Job Type: Full-time

Pay: $64,400.00 - $68,900.00 per year

Schedule:

1. 8 hour shift
2. Day shift
3. Monday to Friday

Ability to Commute:

• Saint Paul, MN 55126 (Required)

Ability to Relocate:

• Saint Paul, MN 55126: Relocate before starting work (Required)

Work Location: In person