Field Engineering Lead

Cohesion is a smart building technology company offering a suite of software products, AI solutions, and advisory services that integrates people, systems, and spaces for real estate, providing seamless solutions for modernized security access control, smart maintenance, enhanced people experiences, and energy management.

About the Position

We are searching for a technically skilled and client-focused Field Engineering Lead to join our Client Relations team. From day one, you will collaborate closely with both internal teams and external partners to ensure seamless delivery and exceptional service. In this hands-on leadership role, you will manage and guide a team of Support Engineers, ensuring top-tier post-implementation support and fostering an outstanding customer experience. Your focus will be on maintaining the highest standards of service, troubleshooting, and ensuring long-term client success.

What you will do

• Provide engineering support, including guidance to the team, with a focus on hardware and network solutions, particularly for backend development.
• Leadership of Support Engineers, offering strategic engineering advice to enhance technical processes.
• Collaborate with key team members like VP of Product and VP of Engineering to drive the development process.
• Oversee and manage customer deployment initiatives, ensuring smooth implementation and training for existing customers on new features.
• Partner with Staff Engineer to ensure architectural alignment on product launches and data support.
• Play an active role in new feature activations, including coordinating customer training, supporting the launch process, and ensuring data-driven solutions.
• Engage with customers directly, providing support for hardware and network-related challenges in a professional and composed manner.
• Collaborate with Implementation Lead and ensure alignment across teams for technical execution and deployment.

Required Qualifications

• Bachelor’s degree in Software Engineering, Mechanical Engineering, Electrical Engineering or an adjacent field.
• 7+ years of technical solutioning experience across both software and hardware.
• Networking experience preferred.
• Proven experience as a backend engineer, with a strong understanding of hardware and network solutions.
• Familiarity with integration patterns and the .NET framework is highly preferred.
• Strong communication skills, especially in customer-facing scenarios, with the ability to provide clear, actionable insights without missteps.
• Demonstrated experience working on customer deployments, including product training and feature activation.
• Experience working collaboratively with cross-functional teams, including architecture, software engineering, and customer success.
• Ability to handle technical challenges hands-on and provide guidance across various engineering teams.
• Problem-solving skills with the capacity to balance multiple priorities while ensuring high-quality technical output.
• Ability to successfully manage multiple projects simultaneously.

Desired Qualifications

What You Can Expect From Cohesion

Cohesion is proud to offer a comprehensive benefits package to eligible, full-time employees in the United States. Our benefits are designed to invest in our employees— and their family’s—well-being, including investments in their health, happiness, and wellness.

• Receiving a competitive compensation package and potential to participate in an annual performance bonus.
• Eligible for generous benefits such as health/dental/vision insurance, short- and long-term disability, and an employer-sponsored 401k match program.
• Transit Benefits Program - tax-free benefits to assist with commuting costs.
• Receiving a monthly cell phone reimbursement.
• Eligibility to participate in the Wellness Reimbursement Program after 6 months of employment.
• Enjoying a responsible unlimited PTO program after 3 months of employment to help employees manage work-life harmony.
• Working in an open environment with creative optional brainstorming sessions for all employees.
• Participating in an Annual All Staff Gathering that is a two-day mix of professional development and fun.
• Participating in an all-employee lunch per month, an all-employee breakfast per month, and monthly social events.
• A hybrid work environment – Chicago-based employees work out of our bright and sunny HQ office Tuesday through Thursday and enjoy snacks, drinks, collaboration space, and an outdoor patio overlooking the Chicago River.
• Up to 4 weeks annually of fully remote work.

At Cohesion, we see diversity and inclusion as a source of strength. We believe building trust and innovation are best achieved through diverse thought and practice. Individuals seeking employment at Cohesion are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.