Senior National and Regional Account Manager

Job Description - Senior National and Regional Account Manager (3305814)

Join the MGH Institute of Health Professions (IHP), a regionally accredited higher education institution founded by Massachusetts General Hospital and the only degree member of Mass General Brigham. We are seeking a motivated, collaborative, and team-oriented professional with excellent organizational and communication skills to provide account management for a variety of relationships designed to advance the Institute as a national leader in health professions education and research.

Responsibilities:

• Oversee new account development and account management with key national hospital systems, regional hospital systems, regional school districts, and regional medical systems.
• Manage the Institute’s Tuition Reduction and Incentive Plan (TRIP) for Mass General Brigham, clinical affiliates, and alumni, including driving collaboration across the cross-functional teams at the IHP that are involved in TRIP.
• Build partner strategic and tactical plans to promote the partnership.
• Execute on-site information sessions with partners to introduce IHP to relevant audiences and review IHP’s and partner’s educational benefits with the audience.
• Work with marketing to identify key assets needed, which could include webinars, program fliers, white papers, success stories, etc.
• Create IHP’s standard partnership model, which will include a tuition reduction and expected marketing activities to partner employees.
• Establish relationships and help build networks across the Mass General Brigham health system and clinical affiliates focused on clinical placements, workforce development, career services, and continuing education.
• Develop and maintain a system of analyzing and tracking outreach efforts and results, including quality measures and checkpoints on a monthly or bi-monthly basis to ensure plan execution.
• Conduct performance and process improvement activities based on results of data analysis and tracking. Collaborate with campus faculty, staff, and alumni as well as health system colleagues to develop, foster, and maintain partnerships.

Minimum Qualifications:

• A bachelor’s degree with a minimum of five years in higher education (e.g., related to sales or business development), development, marketing, sales, or equivalent industry experience is required.

Skills & Abilities:

• Communication and Negotiation: Excellent communication, presentation, and negotiation skills, capable of building strong client relationships and closing deals.
• Collaboration Building: Strong skills in cross-functional collaboration partnership development and fostering a collaborative team environment.
• Industry Knowledge: In-depth knowledge of the healthcare industry, market trends, and competitive landscape.
• Customer Focus: Demonstrated customer-centric approach, with a commitment to delivering exceptional customer service.
• Adaptability: Ability to adapt to changing market conditions and lead through organizational changes.
• Ethics and Integrity: High level of professionalism and ethical conduct, with a track record of building trust with clients and team members.

Working Conditions:

The job is designed as a hybrid role with time based on the Institute’s campus in Boston, MA (Charlestown Navy Yard) and remote work. The job will require regular travel both local, regional, and beyond to execute and manage partnerships. This role requires the employee to have ready access to transportation for travel around Boston and the New England region.

About MGH Institute of Health Professions:

MGH Institute of Health Professions is a graduate school in Boston that provides entry-level and post-professional programs in various health-related fields. The Institute has been recognized multiple times by The Chronicle of Higher Education as a “Great College to Work For.” We are excited about our new anti-racism initiative and are hiring employees who are committed to justice, equity, diversity, and inclusion.

The MGH Institute of Health Professions is an equal opportunity employer and is committed to enhancing the diversity of its faculty and staff. We welcome nominations and applications from individuals who would bring diversity of experience, thought, and practice to the Institute’s research, teaching, and clinical missions.