Director of Operations

Summary

The Director of Operations is responsible for leading and optimizing all aspects of our global Operations, mainly in Production, Inventory Management, and Fulfillment. The primary focus of this position is to drive efficiency, productivity, and customer satisfaction. This strategic role involves developing long-term operational strategies, efficiently managing operational budgets, and working cross-functionally to achieve the goals of the business. The ideal candidate will be a strong leader with a focus on continuous improvement and enhancing overall performance.

Essential Duties and Responsibilities include the following:

1. Define Operations Roadmap that aligns with the Company’s strategic goals and create tactical action plans for execution towards achieving these goals.
2. Ensure all warehouses operate at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals.
3. Efficiently manage overall capacity and labor planning to ensure an optimized balance between meeting needs of the organization and minimizing labor costs.
4. Establish and track KPIs for all areas of the Operation to track performance.
5. Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.
6. Hire, train, and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
7. Review and prepare workflows and SOPs, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality, and customer service standards are met.
8. Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
9. Familiar with resource management software tools such as ERP/WMS.
10. Identify and troubleshoot ERP/WMS related issues as it pertains to Operational workflows.
11. Supervise daily activities of the warehouse and production floor, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service needs.
12. Daily reconciliation of orders and shipments to ensure we are maintaining SLAs for all customers.
13. Inspect equipment, tools, and machinery regularly, and oversee general maintenance as needed.
14. Meet regularly with warehouse and production leads to review, analyze, and develop actionable plans for productivity and loss prevention.
15. Oversee and manage logistics utilized to transport products to customers and internal facilities, communicating with drivers and air partners to ensure efficient delivery of packages.
16. Work weekends and overtime as needed.
17. Report to management on activities and issues.
18. All other reasonable duties assigned.

Supervisory Responsibilities This is a supervisory role.

Confidential Information This position has access to confidential information such as technology and company documentation.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate.