Director of Operations & Logistics

About JOY RIOT!

JOY RIOT! is THE lifestyle beauty brand that champions Gen Z’s mental health through FUN products that amplify JOY and make therapy accessible AF. We’re a beauty meets mental health startup & are simultaneously raising our Seed round while hiring our founding team in prep for our May 2025 brand launch. We’re getting creative in the face of the youth mental health crisis by launching with feel good fragrance that actually lifts mood. So if being on the founding team of the next big thing with people who truly give a damn about making a difference sounds like a “hallelujah, hell yes!” – YOU’RE IN THE RIGHT PLACE.

Our Message

Feeling good matters

Our Mission

Amplify & inspire JOY

Our Vision

Champion the mental health of an entire generation through JOY

Our Vibe

FUN! Upbeat. Creative. Expressive. Energetic. Empowering. Brazen. Wildly kind.

About The Director of Operations & Logistics Position

MISSION : EMBODY THE OPTIMIZER Ensure every one of our bomb ass systems, strategies, & structures functions like a well-oiled machine + be our organizational mastermind so our operations are not only streamlined, but people-first, profitable AF, & built to sustain JOY!

In This Role, You Will

• Co-create & oversee our day-to-day operations at JOY RIOT! to ensure seamless, efficient processes that safeguard & accelerate our long-term success + regularly evaluate & creatively improve the efficiency of our procedures from a people-centric lens that aligns with company goals & ensures we do our best work to scale JOY RIOT! into a household name brand.
• Oversee the implementation of AI, tech solutions, & software + ensure all project management systems run strategically & efficiently + oversee customer support processes & organize them to wildly surpass customer satisfaction & retention.
• Assure all legal & regulatory documents are filed & monitor compliance with state & industry laws & regs + ensure all safety & health standards are met in-house for peak team performance & joy.
• Lead efficient demand planning + manage & streamline procurement processes like researching & selecting our best manufacturing & supply partners, negotiating & reaching agreements on pricing & contract conditions, developing documentation for purchase orders, managing orders, inspecting incoming goods for quality assurance, & processing payment + approving or disputing invoices.
• Build, nurture, & manage relationships with manufacturing & supply partners, retail partners, 3PL, & other external partnerships + manage every aspect of our supply chain, warehouse management system, & movement of raw materials & packaging, ensuring all areas of production run like a well-oiled machine + ensure quality control & safety across all aspects of production.
• Evaluate & manage inventory, returns, budgets, & timelines to ensure on-time production & delivery with minimal downtime both for our e-commerce & retail partnerships + oversee that our website consistently runs like a dream.
• Take part in our hiring needs, plans, & training + offer guidance & assistance in ensuring new team members are up to speed on our operational procedures.
• Co-create company & individual performance goals with our CEO & Director of People & Productivity + evaluate overall performance by gathering, analyzing, & interpreting data & metrics.
• Co-control company costs & introduce initiatives to address losses with our CEO & Director of Finance & Revenue + manage expenses, operational budgets, & resource allocation to cut costs & crank profitability.
• Co-develop & implement exciting & actionable business plans, strategies, & objectives with our CEO that align to short & long-term plans + skyrocket & sustain company growth.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Required Competencies

• Attention to Detail
• Decision-Making
• Organization + Time Management
• Problem-Solving Skills
• Quality Assurance
• Communication
• Leadership
• Team Building

C-SUITE BOUND: This role is intended to grow into our COO & requires creating & co-creating from the ground up + functioning as a director AND manager + a deep sense of ownership of role & commitment, as if the company were your own.

OUTSTANDING EXPERIENCE: Proven experience & track record as Director of Operations or equivalent position & outstanding performance in a previous complex enterprise + excellent organizational & team leadership abilities + outstanding verbal & written, people, project management, financial planning, & negotiation skills.

DIVERSE STRATEGY: Strategic & analytical mind with in-depth knowledge of diverse business functions & principles (workforce management, supply chain, finance, business strategy, data analysis, performance & operation metrics, etc.).

BEAUTY KNOWLEDGE: Knowledge of the beauty industry’s legal rules & guidelines, good manufacturing practices (GMP), OSHA guidelines, employee rights, & FDA regulations.

PEOPLE PERSON: Naturally positive & flexible with demonstrated experience in ethical leadership + clear emotional intelligence for self & others.

Company Culture

HEAVY ON THE JOY.

Supervisory Responsibility

This position does not currently have supervisory responsibilities, but will in the future.

Work Environment

Job duties for this position will be performed in our downtown Long Beach, CA headquarters.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. The team member in this position can expect that their role requires:

• Prolonged period of sitting, with occasional standing.
• Continuous use of computers & other office equipment.
• Occasional lift, carry, push or pulling, &/or moving up to 10-25 lbs.
• The ability to travel for staff events.

Position Type / Expected Hours of Work

This is a full-time position of 6 hour work days, approximately 30 hours per week, M-F, 10:30am-4:30pm. There is a likely chance for increased hours during brand & product launches. Anticipated schedules will be available approximately 2 weeks in advance.

Travel

Travel is required for this position. The ability to travel to manufacturing & supply partner sites locally & nationally if / when needed is required.

Required Education and Experience

• Bachelor’s degree or MBA in business admin or related field.
• 10+ years experience managing opps in a leadership role.
• 5+ years experience in supply chain management.
• Excellence in writing business plans, developing budgets, & conducting thorough research.
• Proficiency in Monday.com, Apple products, & Google Workspace.

Preferred Education & Experience

• Ability to travel to manufacturing & supply partner sites locally & nationally preferred.
• Experience in a high-growth startup environment preferred.
• Experience in the startup capital raising process & casting powerful, strategic vision for investors a plus.
• Experience in the beauty industry a plus.
• Experience in exits / acquisitions a plus.
• Comfortable being on camera / visible on our social media a plus.

Other Requirements

• Participation in Seed capital raise meetings & qualified investor intros are required upon request once job offer is accepted.
• In-person downtown Long Beach, CA headquarters required.
• Pre-employment drug test required.
• Start date contingent on successful Seed raise – role begins Q1 2025 – preliminarily on Jan 2, 2025.

JOY Level 1 Perks

• 6 hour work day / 10:30am–4:30pm / M–F.
• Meeting free Fridays.
• PARTIES: HQ Warming, JOY RIOT! Birthday, Brand Launch, Candy Ass Birthday, End of Year.
• Annual company retreat.
• Quarterly team dinners.
• MacBook Pro for office use.
• Emotional Intelligence workshops & group coaching w/ licensed therapist / exec coach.
• Free office parking.
• Staff library.
• 30% discount on all products.
• Year end bonus dependent on company performance.
• Stock option equity compensation.
• Feeling Good Matters Stipend (Mental Health Stipend).
• Pro Grow Stipend (Profesh Development / Learning Stipend).

JOY Level 1 Bennies

• Health / dental / vision insurance.
• HSA + FSA + DCFSA accounts.
• Roth 401k / 5% match / 3 years vesting.
• PTO: 10 personal days, your birthday, select national+ holidays, 1 floating holiday, election day, + 10 company-wide Winter Break days.
• 5 days sick leave.
• Workers comp insurance.
• Short-term disability insurance.
• Unemployment insurance.
• Family & medical leave.

Future JOY Level Perks & Bennies

Additional JOY Level Perks & Bennies will be unlocked as a team upon reaching company milestones. These include additional stipends, parent leave, life insurance, staff lunches, & more!

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity & eligibility to work in the United States & complete the required employment eligibility verification document form upon hire.

EEO Statement

JOY RIOT! provides equal employment opportunities (EEO) to all employees & applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, JOY RIOT! complies with applicable state & local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms & conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, & training.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, activities, & responsibilities may change at any time as needed.

A Final JOY Note

APPLY! Even if you don’t tick every single box we’re looking for, we WANT to hear from you. This is a founding team position that’s designed to grow into a c-suite role, so yes, we’re going to be choosy – AND – talent coupled with passion, positivity, personality, JOY, teamwork, & dedication to kick ass go a LONG way. So show up & show out. We’re so pumped to meet you!

Job Type: Full-time

Pay: From $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Ability to Commute:

• Long Beach, CA (Required)

Ability to Relocate:

• Long Beach, CA: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person