Director of Operations

Job Title: Regional Director of Operations

Location: New Orleans, MA

Position Overview: The Regional Director of Operations will oversee multiple K-12 dining accounts within a designated territory, leading a cross-functional team to achieve both operational and financial goals. This role will require managing client relationships, ensuring compliance with food service regulations, and fostering a positive and productive environment for both employees and clients. The Director will be responsible for implementing strategic plans, meeting KPIs, and providing leadership to ensure a high level of service and accountability.

Key Responsibilities:

• Lead, manage, and inspire Site Leads and their teams to deliver high-quality food service and exceptional customer experiences at each location.
• Drive team development and build strong relationships with clients to meet key performance indicators, including profitability, safety, and engagement.
• Communicate regularly with leadership and peers to share best practices, address challenges, and champion diversity within the team.
• Oversee territory accounts, making strategic decisions with consideration of both short-term and long-term impacts.
• Act as a brand ambassador, attending client and community events and representing the organization with professionalism.
• Collaborate with sales, HR, and finance teams on proposal development and participate in the sales and retention process.
• Ensure compliance with USDA, regional, state, and local policies governing meal programs, as well as safety and quality assurance requirements.
• Conduct audits and propose solutions for improvements to maintain the highest standards in food service operations.
• Champion team development, performance evaluations, and succession planning, with a focus on building management skills across the team.
• Take ownership of financial results and P&L for districts, ensuring accurate reporting, forecasting, and budgeting in collaboration with leadership.
• Perform other duties as assigned.

Qualifications:

• Minimum of 3 years of progressive experience in K-12 or multi-unit foodservice.
• Proven leadership experience with expertise in contract/budget management, customer service, people development, and food service operations.
• Strong business acumen and a demonstrated ability to grow a business.
• Ability to think strategically and analytically while maintaining attention to detail.
• Exceptional communication, presentation, and client relationship management skills.
• Proactive, positive, flexible, and resilient mindset, with the ability to adapt to changing environments.
• Strong organizational skills and the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite and other relevant software.

Benefits and Perks:

• Health and retirement benefits
• Paid time off
• 401K plan
• Performance-based bonuses

Core Values:

• Trustworthiness: Uphold integrity, transparency, and consistency in delivering top-quality service.
• Personal Accountability: Take ownership of challenges, strive for continuous improvement, and ensure financial stewardship without sacrificing quality.
• People First: Focus on humanity, empathy, and teamwork by meeting individuals where they are and fostering a culturally responsive environment.
• Entrepreneurial Spirit: Embrace adaptability, responsiveness, and the willingness to try new things and go the extra mile.
• Authenticity: Provide real, high-quality, scratch-cooked meals, while maintaining professional and honest interactions with clients and team members.

Job Type: Full-time

Pay: $115,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have progressive experience in K-12 foodservice?

Ability to Commute:

• New Orleans, LA 70112 (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person