IT Service Management (HEAT)

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description

1. Customization, configuration, and administration of HEAT (FrontRange) application - HEAT v7
2. HEAT CMDB configuration and integration with other products
3. Work with customers and business owners to establish functional requirements
4. Design and develop complex workflows and automation
5. Participate in assessment of a new IT Service Management tool. Analyze proprietary and SaaS-based Enterprise IT Service Management (ITSM) platforms such as ServiceNow, BMC Remedy, and FrontRange
6. Participate in a life cycle implementation for the new IT Service Management tool (scoping/planning, requirements gathering, design, development, testing, launch and support)
7. Provide training to the tool users

Qualifications

1. 3+ years IT Service Management system experience, preferably with FrontRange/Heat Software
2. Deep knowledge and experience with implementing ITIL Core processes in HEAT (ITSM) environment, specifically Incident, Request Fulfillment, Change, and Problem Management processes
3. Knowledge of T-SQL, MySQL, SSIS
4. Experience participating in business/system integration efforts
5. Expertise with implementing ITIL processes and leveraging best practices
6. Ability to work effectively in a team-oriented, collaborative environment and on your own
7. Strong interpersonal, oral and written communication skills
8. Proven problem-solving abilities and strong attention to detail and quality of work
9. Enthusiasm for customer service and IT support as well as learning new software technologies

Additional Information

All your information will be kept confidential according to EEO guidelines.