POSITION SUMMARY :
Primarily responsible for implementing, supporting, and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.
Position: Client Service Analyst / Field Services
Department: Desk Service
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Certification in A+ strongly preferred.
ITIL Foundations certification strongly preferred.
EXPERIENCE:
One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.
KNOWLEDGE AND SKILLS:
- Impeccable customer service skills
- Must be able to multi-task and prioritize well
- Experience using ticketing system to track incidents; Service Now knowledge preferred.
- Excellent writing and communication skills
- Demonstrated problem-solving ability
- Working knowledge of current PC and mobile computing technology
- Ability to give verbal instruction patiently to non-technical users
- Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, Microsoft Office 2013, McAfee Enterprise anti-virus, Microsoft Explorer 11, Microsoft Windows Win7, 10, Linux, Apple iPad, iPhone, Dell Optiplex desktops, Latitude laptops, Dell/Intermec/HP printers, TCP/IP, HTTP, Ethernet, CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.
Equal Opportunity Employer/Disabled/Veterans
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