Junior Sales Account Manager - Boston Harbor City Cruises

Boston Harbor City Cruises is seeking a Regional Sales Associate for our Boston, MA operation.

About You
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity
City Experiences’ mission is to create amazing experiences for our guests. The successful Regional Sales Associate will provide a variety of support to the account manager team, ranging from driving prospecting efforts to handling the post-booking portion of the sales process and ensuring continuous customer satisfaction and maximized revenues and profitability.

Essential Duties & Responsibilities
Sales Focus:

• Develop a comprehensive knowledge of all regional vessels, products, enhancements, pricing, and scripting to be effective sellers.
• Attain weekly prospecting goals through proactive client outreach as directed by the Regional Director of Sales to identify warm leads for the account management team.
• Ability to prioritize overflow of inbound port leads, along with quick response and continued engagement before passing to an account manager.
• Convincingly presents pricing and keeps guests engaged to increase sales.
• Handle objections as they arise by using vast product knowledge.
• As directed, take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue.
• Successfully upsell existing guests to higher-value options and enhancements.
• Maintain a flexible schedule weekly, including conducting site visits and meeting clients as needed to support the account management team.
• If a territory is not being covered by an account manager or volume for a particular market increases, drive prospecting efforts and close sales under the direction of the regional director of sales.
• Attend networking events with the account manager team, with the goal of driving awareness within our local markets.
• Serve as a resource for the national sales team, including conducting site visits, greeting clients upon boarding to be the local resource when a national account manager is not present in the local port.

Guest Service

• Following the closing of a sale, take on the role of event coordinator and handle all cruise detailing, with a particular focus on public dining cruise and deck charter orders.
• High attention to detail, including complete and accurate product details communicated to the Food & Beverage and Operation teams to ensure proper product execution.
• Be present during highly detailed events, serving as a liaison between sales and operations.

Administrative

• Work with the Regional Director of Sales to resolve all guest issues in a timely manner.
• Serve as the major driver for post-cruise follow-ups, thanking the guest for their business, gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out our survey.
• Stand in for the event coordination team when needed and ensure that the boats are site ready.
• Use Salesforce CRM system to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities.
• Use Salesforce CRM & Reservation systems to accurately book and manage reservations and cruise details.
• Maintain good organizational skills through time management, setting priorities, and accurate paperwork.
• Send weekly reports as directed by Regional Director of Sales.
• Compile necessary reports for two-week meetings, ensuring that all cruise details are visible for sales and operations teams.

Requirements & Qualifications

• Bachelor’s degree preferred with a minimum of 1 year of experience in a sales support or selling role.
• Communicate effectively in oral and written form.
• Maintain a high level of organization.
• Be detail-oriented.
• Handle multiple tasks/projects at one time.
• Focus on guest needs.
• Meet deadlines.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Work with Microsoft Office applications (especially Word, Excel, PowerPoint).
• Must be able to work a flexible schedule, including nights and weekends to accommodate site inspections and guest needs.

About Us
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

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