Credit Specialist

About Hawkins

Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at

ABOUT THE JOB

The Credit Specialist is responsible to set up and maintain customer accounts, analyze and assess the creditworthiness of customers using external credit risk management reports to determine appropriate credit limits, research account disputes and bill discrepancies, perform customer account reconciliation, respond to credit inquiries from external and internal customers, and identify delinquent accounts requiring external collection efforts.

Responsibilities:

• Customer Record Maintenance
  
  • New customer and ship to setup
  • Maintain customer information
  • Maintain sales tax information
  
  
• Credit Review and Analysis
  • Establish new customer accounts
  • Perform financial research to determine lines of credit
  • Analyze customer who exceed authorization limit and make limit recommendations
  • Review and release credit holds
  
  
• Collections/Accounts Receivable
  • Resolve billing discrepancies and initiate invoice corrections
  • Work with customers and/or sales agent on resolving outstanding balances
  • Perform collection activities
  • Make recommendations to for doubtful accounts, debt write-off and 3rd party collections
  
  
• Reporting
  • Review, update and maintain all reporting
  • Maintain various department spreadsheets
  
  
• Customer Service
  • Maintain strong working relationships with customers and internal departments
  • Respond to customers in a timely and professional manner
  • Complete customer vendor forms
  • Respond to customer insurance requests
  
  
• Customer Account Application and Reconciliation
  • Apply customer payments and credits
  • Research and resolve overpayments and underpayments
  • Process customer refund checks
  • Create retainage and NSF charge invoices
  • Process bad debt write-offs and recoveries
  
  
• Process Refinement
  • Work with Business Analyst on JD Edwards system updates, improvements, and error resolutions.
  • Proactively identify and drive process improvements that increase efficiency and effectiveness to completion.
  
  
• Follow SOX procedures and controls, as well as corporate accounting procedures.
  • Responsible for ensuring that internal controls pertaining to processes as documented in the Company's Sarbanes Oxley documentation are adhered to. Any deviation from the documented controls should be reported to supervisor or another person in management.
  
  
  
  
• Other Miscellaneous Duties

ABOUT YOU

• 2+ years of credit/collections experience or related work experience
• Strong analytical skills
• Ability to work independently and as part of a team
• Excellent oral and written communication skills
• Organized and detail orientated
• Ability to multitask and work well while meeting deadlines
• JD Edwards software experience preferred
• Demonstrated ability to effectively utilize Microsoft applications, strong excel skills required
• Attention to detail and follow through on all action items

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

TRAVEL.

Travel not required

Ref 2025-165

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.