Café & Market Student Manager

Campus Enterprises Mission: Campus Enterprises is NC State University's division of retail and hospitality organizations - NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
Purpose: Provide vital support to Campus Enterprises and NC State Dining by providing an excellent dining experience for all guests.
Starting wage: $12.75/hr (Tier 4) with opportunity for raises based on years of service within Campus Enterprises. Dining and Catering employees earn free meals and are eligible for an end-of-semester bonus
Location:
Markets- Bragaw, Wolf Village, Talley Market, Shuttle Inn
Cafes - Elements, Hill of Beans, Common Grounds, Park Shops
Schedule: Flexible shifts that work around your class schedule
Federal Work-Study Eligible
Essential functions and responsibilities include but are not limited to:

• Delegate tasks and coordinate among a small team of assistant managers and employees to manage one or more areas of operation
• Assist with recruiting, hiring and scheduling student teams
• Solve problems and communicate with other staff, managers, or vendors as needed to assure excellent service and food quality and safety
• Supervise Cafes/Markets operations
  • Manage midday, night or weekend store operations of campus Cafes/Markets including register management and opening/closing procedures
  • Lead Cafes/Markets teams, ensuring all protocols are followed correctly and consistently, and mistakes are minimized and corrected
  • Train student employees including Cashiers and Lead Cashiers
• Work on special projects assigned by the General Manager or supervisors
• Assist with daily operations such as serving food items, maintain temperature and sanitation
• Contribute to maintaining a Grade A sanitation rating of 95% or better

Essential Qualifications:

• Current NC State University student with a flexible schedule
• Willing to commit to 18-20 hours per week of scheduled work for the full semester, excluding holiday breaks
• Demonstrated leadership ability from past work or extracurricular experience
• Ability to balance among multiple tasks and priorities
• Ability to delegate tasks and communicate effectively with diverse supervisors, peers and customers
• Provide exemplary customer service to every guest
• Capability to solve problems and coach team members effectively to create a positive and productive work environment
• Work with a sense of urgency, always be timely
• Ability to lift up to 30 pounds with or without reasonable accommodation

Preferred Qualifications:

• Cross-trained in all functions of a Cashier through previous experience
• Demonstrated commitment to professional development, such as participation in Customer Relations Certificate or Leadership Intensive

Opportunities for Skills Development
Working as a member of the Campus Enterprises team, students gain valuable experience and develop skills that can be transferred to their individual career paths. There are opportunities for advancement and leadership growth. This position offers the opportunity to enhance many skills such as communication, leadership and problem-solving.
Campus Enterprises at NC State University Hiring Standards
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.