Welcome to the intersection of energy and home services. At Airtron, we’re driven by our passion to create a smarter, cleaner and more connected future.At Airtron, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers’ faces every day.Job Summary:The HVAC Service Manager is a key member of the Division Leadership team, responsible for the daily operations of the Service business. The HVAC Service Manager works collaboratively with the Retail and RNC teams to ensure that all customer needs are met with the goal of growth and development of the business.Essential Duties/Responsibilities*:Leads and develops the service team and works in partnership with the Customer Service Manager to improve call center operationsIn partnership with the Division Retail Manager, creates and reviews service and financial KPI’s as neededProvides leadership, training and coaching to ensure optimal performance of the Service teamPromptly addresses performance issuesEnsures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all timesProvides regular performance updates to senior managementSetting work priorities and evaluating workloads and schedules to maximize production.Ensure materials and equipment are ordered and distributed for scheduled jobs.Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperworkReviews invoices/paperwork submitted by field personnel dailyto ensure all necessary information is recorded neatly and accuratelyEnsures team promptly completes all required trainingAssures all work performed in the field and in the office meets the highest quality standardsEnsures that all permits are pulled and inspected as local code requiresProtects the company’s assets; monitors how trucks, tools and inventory are handledResponsible for effective hiring of all new team members and maintains adequate team staffingContinually searches for ways to improve process and operationsFollows all company policies and procedures, including but not limited to safetyOther duties as assigned* Duties may vary by location.Minimum Requirements:High school diploma or GED equivalent; experience may be substituted for education10+ HVAC or related experience5+ years’ experience leading a teamComputer competency is required, including experience with Microsoft Excel, Word, and OutlookFamiliarity with ERP, customer service or related computer softwareKnowledge or aptitude to understand HVAC systems and processesMust be able to communicate in English effectively, both verbally and in writing.Excellent verbal and written communication skills.Valid driver's license required.Ability to work overtime with little notice ; weekends hours may occasionally be required.Preferred Qualifications:College degree.HVAC business and/or field experienceAdditional Knowledge, Skills and Abilities:Leadership skills and effective leadership behaviorsCustomer service mindset with both internal and external customersAbility to work independently and as part of teamStrong work ethicCapable of making good judgments/decisionsStrong interpersonal communication and collaboration skills, with all levels of the organizationAble to work in a fast-paced, high-pressure environmentStrong organizational skills, attention to detail and the ability to multi-taskDemonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers.Ability to build positive relationships with customers, both internal and externalSafety mindset and acceptance of a safety cultureWorking Conditions:Open office environmentFast-paced environmentTravel by vehicle to and from work locationsOccasional exposure to customer homes as neededComfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPEPhysical Requirements:Must be able to lift/move up to 20 pounds frequentlyMust be able to drive and operate a motorized passenger vehicleMust be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work bootsMust be able to adhere to long periods of standing, walking or sittingAbility to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safelyWith natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to express or exchange ideas by means of the spoken word to impart oral information to othersAbility to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypadMust be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and toolsAirtron is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Talent.PLEASE NOTE: NRG Energy, Inc. is providing onboarding and pre-employment processes for Airtron LLC. As such, you may encounter "NRG Energy, Inc." or "NRG" in various places during your pre-employment and oboarding process. Please be aware that Airtron LLC and NRG Energy, Inc. are separate and independent companies, and that your employment will be with Airtron LLC and not NRG Energy, Inc.