Sales Lead-ANN

About us

Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between). Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

Responsibilities will include:

• Providing exceptional client services
• Operating as the Manager on Duty in the absence of a manager
• Performing operational and transactional functions
• Handling client service issues
• Issuing approvals for desk transactions as well as opening and closing the store
• Referring all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates)

Primary Responsibilities/Accountabilities:

• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance with all ANN INC. practices and procedures
• Additional responsibilities as assigned by the Store Manager or Co-Manager

Sales Lead Responsibilities:

• Supporting the business strategy & adjusting to effectively reach goals
• Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities
• Utilizing tools to ensure a client-focused team environment
• Driving volume & anticipating clients’ needs while communicating store metrics & individual performance to motivate associates
• Coaching Associates “in the moment” on client interactions & performance
• Possessing keys to the store, performing opening and closing procedures in the absence of management
• Assuming PIN and signature privileges for register functions requiring approval
• Utilizing reports to make effective merchandising decisions
• Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP’s)
• Ensuring optimal coverage and productivity in all areas of the store through scheduling appropriately
• Completing daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines
• Reporting to work as scheduled; recording time worked accurately
• Embracing fashion, understanding current market trends and articulating them in every client interaction
• Treating others fairly and with respect, valuing differences

Position Requirements:

• Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operations
• Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
• Merchandising: Knowledge of visual standards and techniques
• Accuracy: Ability to handle cash and provide change without error
• Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
• Schedule: Ability to work a flexible schedule to meet the needs of the business
• Physical: Ability to lift and carry up to 20 pounds occasionally

Educational Requirements and Experience:

• Minimum Requirements: High School Diploma or GED
• Minimum six months Sales Associate experience with ANN INC. or equivalent experience with another retailer
• Part-time or full-time managerial experience preferred

Location: Store 2257 - Wrentham Premium - ANN-Wrentham, MA 02093

Position Type: Regular/Part time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.