Job Title: Medical Assistant Student
Reports To: Supervisor, Medical Support Staff
Job Summary: Under the direction of Provider, Medical Support Staff Supervisor (MSSS) and/or designee, this position provides patient care and customer service, per the Medical Assistant Student scope of practice.
Qualifications and Requirements:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.
Essential Job Duties:
- Assists Provider in the Administration of Patient Care:
- Identifies patient health care service requirements and gaps while being aware of age specific needs and protocols.
- Prepares for patient appointment by reviewing and updating patient records prior to patient arrival.
- Interviews patient to obtain reason for visit: chief complaint, and document in electronic health record following medical support staff workflow protocols for intake of patient.
- Obtains and records patient vital signs according to protocol for patient's age.
- Prepares exam room and patient for examination/procedure being performed.
- Under the direct supervision of the provider, assists provider in procedures.
- Reviews patient plan and educates patients on discharge instructions. Educates patients as directed by provider.
- Fills out appropriate necessary paperwork for recording purposes.
- Answers phone calls and takes messages. Returns patient calls as directed by provider.
- Cleans, stocks and prepares rooms between patients in accordance with infection control standards,
- Processes referrals, and coordinates appointments for specific care and diagnostic procedures.
- Acts as a liaison between providers and other care givers.
- Receives reports on patients and delivers them to the appropriate provider.
- Documents and maintains records of written procedures, delivery of care, and pertinent information regarding patient care services.
- Complies with infection control policies and protocols.
- Ensures operation of medical equipment by completing preventive maintenance requirements, following manufacturer's instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
- Maintains patient confidentiality following HIPAA policies and procedures.
- Knows and follows procedure for immunization storage, and handling.
- Proficient in laboratory point of care testing.
- Travels to any location as needed.
- Working assigned weekends is required.
Required Minimum Qualifications - Education, Experience, Certificates & Licenses:
- High School Diploma or GED required.
- Provide proof of current enrollment and successful completion of first semester of Medical Assistant Program at an accredited college.
- Provide proof of completion of 180 externship hours
- Cardiopulmonary Resuscitation (CPR) certification required.
- Valid Fingerprint clearance card required.
- Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.
Preferred Education, Experience, Certificates & Licenses:
- Part or full completion of 180 externship hours at a CCHCI location
Required Language Skills:
- Ability to comprehend and compose instructions, correspondence and communications in English in both oral and written format.
- Bilingual in English and Spanish may be preferred based on current staffing patterns, patient population, and/or duty assignment.
- Communicates in a professional and timely manner with patients and other members of the care team at all times.
Physical Requirements:
- Ability to frequently exert enough force to move objects weighing up to 25 pounds.
- Ability to continuously remain in a stationary position.
- Ability to constantly move about inside the workplace to assist patients, operate office or medical equipment, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, other office machinery, and medical equipment.
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
- Ability to discern the nature of sounds at a normal spoken volume.
- Possesses a range of body motion and ability to exert enough force to lift and move adult and pediatric patients.
Other Required Knowledge, Skills, and Abilities:
- Ability to gather data in an organized fashion from varied sources.
- Ability to perform a variety of assignments requiring independent judgment.
- Ability to resolve challenges and work under pressure.
- Knowledge of health plans and community health centers preferred.
- Knowledge of HIPAA rules and regulations.
- Computer literacy required.
- Knowledge of Electronic Health Records preferred.
Work Environment & Conditions:
- The work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
- Work frequently involves exposure to needles and other medical equipment with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
- Work requires reliable transportation as the position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
- If hired for a float position, the position requires frequent travel to any health center as needed.