Customer Success Manager

Memfault is a global team driven by our shared passion to improve the connected world. Our observability helps teams building smart devices deliver better products to their customers. We are the clear leader in our space with an outstanding founding team who know the problem we solve inside and out. Our customers include the makers of amazing IoT devices you have used from Logitech to Lyft, Bose to Traegar Grills.

As one of the first members of our customer success team, you will have the unique opportunity to shape the go to market strategy, product, and culture at an early stage startup. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders.

We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization.

Responsibilities

1. Onboards customers smoothly and successfully
2. Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction
3. Leads by thinking multiple steps ahead to move an account forward
4. Demonstrates and communicates customer value frequently
5. Transparently communicates both internally and externally
6. Informs our roadmap with feedback from customers
7. Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy
8. Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams

Requirements

1. You are an expert at discovery and understanding the customers’ needs
2. You embody a customer-centric approach
3. You have significant years of experience in a success role
4. You have experience in the developer tools and infrastructure verticals
5. You are excited about building a process from scratch
6. You are multi-talented and want exposure to every aspect of the business
7. Experience at a startup (bonus points)
8. An engineering background (bonus points)
9. A passion for hardware (bonus points)

We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values.

We want you (yes, you!) to apply

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!