This is a full-time contract position serving on our client's internal technology support team. This team is responsible for supporting staff’s technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes. The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services.
Support delivered by this position takes place in a complex, professional technical environment. Customers include org leadership, IT managers, and staff. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.
Duration: 6/30/25 + Extensions
Top Skills:
- Microsoft Office 365 & Windows 10 Support
- Strong communication (written and verbal)
- General software troubleshooting
- Experience creating standard operating documentation for processes that have not already been documented.
- Experience creating troubleshooting documentation for newly discovered software and hardware issues.
- Experience evaluating new hardware and software proposed for agency standardization.
Required:
- 1 or more years of experience
- Hybrid - Must to come into the office on a regular basis; 3-4 days per week of being in office, depending on need.
Nice to have Experience:
- Remote support
- Workstation imaging
- Adaptable learner in IT
- Experience using Intune for remote and mobile device management