Senior Director, Institute I NI

The Senior Director Institute I reports to the Executive Director Institute and serves as the administrative leader for one or more provider groups. This role leads clinical areas with high complexity as determined by the Enterprise Chief of Staff Office complexity guidelines and factors. Oversees multiple diverse groups with a high collective complexity. Leverages Director Institute leaders to manage component parts of the organization and oversees the work of team members such as program/project managers, analysts, and program coordinators. May directly manage allied health teams and special Institute clinical functions (specialty clinical programs, accreditation, consulting, etc.). The Senior Director Institute role will lead and facilitate a team focused on the following key areas: provider management, volume, access, and productivity; service line financial performance at the patient encounter level; service line strategy and growth; quality improvement and patient experience. The Senior Director Institute leads in a matrixed environment and will act as the liaison between the provider organization and Market leadership to ensure patient scheduling and throughput is meeting service level expectations. Works closely with Shared Services leaders to ensure service level expectations are managed and supported. The Senior Director Institute leads a team that provides key information and updates to inform routine Institute – Market and Institute – Shared Services business reviews. The level of the Senior Director Institute (I or II) is determined by complexity guidelines and factors managed by the Enterprise Chief of Staff Office. The Enterprise Chief of Staff Office approves leveling of each Institute administrative leader in partnership with the Caregiver Office The Senior Director Institute role will lead and facilitate a team focused on the following key areas: provider management, volume, access, and productivity; service line financial performance at the patient encounter level; service line strategy and growth; quality improvement and patient experience. The Senior Director Institute leads in a matrixed environment and will act as the liaison between the provider organization and Market leadership to ensure patient scheduling and throughput is meeting service level expectations. Works closely with Shared Services leaders to ensure service level expectations are managed and supported. The Senior Director Institute leads a team that provides key information and updates to inform routine Institute – Market and Institute – Shared Services business reviews. The level of the Senior Director Institute (I or II) is determined by complexity guidelines and factors managed by the Enterprise Chief of Staff Office. The Enterprise Chief of Staff Office approves leveling of each Institute administrative leader in partnership with the Caregiver Office

Responsibilities:

• Leads a team responsible for provider volume, access, and productivity. Collaborates with physician and APP leadership to optimize provider productivity. Responsible for maintaining a productive provider schedule (weekly or inpatient service). Ensures the team is following standards for provider templates design, decision tree and provider fill rates (outpatient institutes). Leads team responsible for provider recruitment, onboarding, and offboarding. Manages provider allocation to exam room, OR, and procedure blocks provided by market teams and partner with market to support facility space utilization. Works with hospital teams to enable hospital throughput.
• Ensures team routinely partners with ambulatory operations for inbound and outbound patient scheduling (outpatient institutes). Responsible for partnering with Ambulatory Operations and Access Team to ensure scheduling algorithms and standard work are optimized routinely (outpatient institutes). Works closely with local teams to ensure they are structured to meet patients served and growth targets. Responsible for aligning practices within market to enterprise standards established by Institute. Implements practice support models and ensures coordination between local provider support teams.
• Acts as the subject matter expert across the organization for service line financial performance and improvement opportunities (patient level encounter reporting): revenue per encounter, cost per encounter, contribution margin, length of stay (LOS) observed to expected. Initiates and monitors improvement initiatives for service line financial performance and influences all key stakeholders across the organization to execute on opportunities. Consistently evaluates profitability of services at each location to inform appropriate site of service. Consults market and shared services on opportunities for revenue enhancement and cost reduction opportunities.
• In partnership with Executive Director develops long term service line strategy. Manges team to ensure execution of the long term growth plan, provider recruitment, and programmatic development. Drives the development of innovative practice models, adoption of new technology and expansion of novel clinical services within a market. Works with market teams to assess service line demand and competition within a given market.
• Closely partners with all Quality, Patient Safety and Experience (QPSE) teams to execute objectives and key results. Ensures adoption of Institute based quality systems and metrics to drive quality improvement work within a market. Aligns specialty service lines quality goals with Institute quality goals and objectives. Supports local market QPSE initiatives from market leadership teams. Ensures market achieve specialty standards for patient experience within market footprint. Assures regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met. Collaborates with the governing body, management, medical staff and clinical staff in planning, promoting and conducting department performance assessments and improvements.
• On behalf of the Executive Director, expected to help drive clinical and operational standards across the Cleveland Clinic.
• Other duties as assigned.

Education:

• Bachelor's Degree in Business, Health Care Administration or related field.
• Master's Degree preferred and may offset two years of the experience requirement.

Languages:

• Oral and written communication in English.

Certifications:

• None

Complexity of Work:

• Excellent analytical skills and business acumen.
• Strong verbal and written communication.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate actions.

Work Experience:

• Seven years of progressively responsible experience including supervisory experience.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to operate a computer and other office equipment.
• Ability to communicate effectively and exchange accurate information.
• Ability to travel throughout the health system.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required for procedures.

Pay Range: $53.90 - $82.19 / hour

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.