Organization - Hyatt Centric
Summary
Opening in 2009, Hyatt Centric The Woodlands is located in the heart of The Woodlands’ open-air Market Street Mall approximately 30 minutes north of Houston. Surrounded by a vibrant shopping district, impressive views, easy access to one of Houston’s top concert venues, The Cynthia Woods Mitchell Pavilion, and a top Woodlands attraction, Market Street.
Hyatt Centric The Woodlands is a boutique property comprised of 72 rooms, with two suites, and nearly 3,000 sq ft of event space.
The Director of Sales and Events has direct oversight of the Sales and Event operations of the hotel. Responsibilities include the Sales, Marketing and Events Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. Additionally, this role leads the development and implementation of both short-term and long-term strategies in all sales, catering and marketing channels to achieve the hotel’s revenue goals and increase market share performance.
The Director of Sales and Events leads sales and event managers, trainees, interns, and administrative staff. They manage recruitment and hiring of sales and event services staff, training, managing and coaching managers in their selling and servicing process in order to meet company goals and maximize hotel revenues. Must be able to train and monitor the group and transient contractual agreement process, quoting rates, sending referrals, setting traces, and the management of retention, reactivation, and acquisition accounts. The Director of Sales and Events reports directly to the General Manager with oversight from the Regional Vice President of Sales and Events.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the property's Leadership Committee, the Director of Sales and Events is a highly visible role with exposure to Senior and Corporate leadership. Successful leaders at Hyatt lead by example and model the organization's values and purpose. Hyatt provides an innovative environment where you can take pride in developing yourself and those around you. We achieve success for and through others by building trust and engagement, resulting in impactful outcomes for all stakeholders. If you would like to participate in a caring award-winning environment, this experience is for you.
Qualifications
- 6 years or more of progressive hotel Sales experience (typically with Hyatt)
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Develop the annual business plan and oversee execution of tactics.
- Sales and Marketing P&L management
- Revenue forecasting and development of both short-term and long-term business strategies, ensuring accurate annual revenue budgets and monthly forecasts that support revenue goals of the hotel and outgrow the competition.
- Training and supervision of sales and events managers.
- Oversee the production and execution of a marketing plan for the hotel and ensure marketing efforts are evaluated for their effectiveness in driving revenue.
- Act as the senior customer-facing representative for all current and prospective clients, including, but not limited to site inspections and customer entertainment.
- Must be proficient in sales/events and marketing systems. This is a hands-on property without systems administrator.
- Demonstrated history of success
- Results-driven, energetic, and focused
- Service-oriented style with professional presentation skills
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel platforms
- Excellent organizational and time management skills
- Comfortable with sales and revenue systems/programs
- Flexible to work some nights and weekends when necessary.