Fleet Partner National Account Customer Success Leader
Location: Carmel, Indiana
You are seasoned in automotive or commercial fleet service operations with in-depth knowledge and experience in the automotive or commercial truck service, leasing, or fleet management industries.
Wiers Fleet Partners is adding a Fleet Specialist to join our team and lead the charge in fostering long-term customer partnerships. This is your opportunity to join and grow with an industry leader dedicated to excellence and innovation.
In This Role, You Get:
- The opportunity to support a premier national private fleet.
- A direct linkage of actions and customer satisfaction.
- To work with a variety of internal and external stakeholders.
- To solve dynamic and evolving problems.
- To contribute to growth and retention of a fast-growing customer.
- To develop strong customer relationships.
- To provide recommendations which influence company investments and strategy.
- To work in a modern office environment with energetic teams.
- Career growth leadership opportunities.
Together, we make #TRUCKSROLL!
Who We are:
Wiers is a family-owned, fast-growing company that operates Mobile Service, Fleet Partner Service Centers, and International Truck Dealerships in Colorado, Illinois, Indiana, Kentucky, Michigan, Ohio, Texas, and Wisconsin.
Since 1964, we have kept commercial vehicles on the road. With a legacy built on trust, quality, and unparalleled service, Wiers is a leading provider of specialized fleet maintenance and repair solutions, serving businesses nationwide. Our commitment to innovation and excellence has solidified our reputation as an industry leader in fleet service.
Cutting-Edge Technology:
Work with state-of-the-art tools and equipment that allow you to perform at your best and stay ahead in the rapidly evolving commercial vehicle industry.
Professional Growth:
Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.
Collaborative Environment:
Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas.
Impactful Work:
Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. We take pride in the critical role we play in the supply chain.
Comprehensive Benefits:
Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.
Here's what you can expect when you join the Wiers Team:
The Fleet Specialist is responsible for partnering with long-term customers to reduce fleet costs and ensure customer satisfaction. This person will be dedicated to a specific National Account across all Wiers markets. The Fleet Specialist have strong operational and technical knowledge of vehicle service. An ideal candidate will preferably reside in Indianapolis, IN and be open to occasional travel to customer and Wiers locations.
What You'll Do:
- Coordinate preventative maintenance schedules with customers and Wiers Service Centers.
- Help customers minimize fleet costs through maintenance recommendations, repair vs replace decisions, and other opportunities.
- Ensure that customers are receiving consistent experiences that meet their expectations.
- Serve as an expert resource for customers on questions about inspection results and recommended repairs to ensure regulatory compliance.
- Maintain accurate customer information in business systems.
- Work on special projects that enhance the customer experience and eliminate waste.
What We're Looking For:
- Experience in customer service within the commercial truck leasing, fleet service, or fleet management industries.
- Proven ability to develop strong relationships at all organizational levels.
- Deep knowledge of automotive or commercial fleet maintenance and repair best practices.
- Problem solving skills to address intricate customer requirements.
- High School diploma or equivalent required.
- 2 years of service department administration preferred.
- Ability for up to 30% regional and national travel.
Must Haves:
- A CAN-DO attitude - You'll make it happen.
- Commitment to learning - You want to know more.
- Team Player - You work well with others.
- Self-starter with attention to detail - You do the right things, right.
- A high level of professionalism and integrity - You are reliable
Benefits:
- Salary $65-80K - based on experience - plus quarterly variable compensation based on performance.
- Vacation Plan starts at 2 weeks per year plus 7 paid holidays.
- Medical, Dental, and Vision Insurance
- Short Term Disability Insurance
- Company paid Life and Long-Term Disability Insurance
- 401(k) retirement plan with matching contribution
- Fitness membership reimbursement
Take the Lead in Your Career:
If you're an experienced service expert with a passion for excellence and the ability to drive long-term success, we want to hear from you. Embrace this exciting opportunity to shape the future of fleet services with Wiers Fleet Partners.
To learn more about us and our current job openings, visit